Change the icon for knowledge articles in service portal search results

[Sriram18]

Change the icon for knowledge articles in service portal search results

Hi All,

               I am trying to change the “knowledge” related icon as shown below in the service portal:

 

How to change the search results:

 

Means, I want to change the icons in search results from “” to “”?

Thanks in advance.

BR

Sriram

[Shruti · Accepted solution]

Hi,

Navigate to Service Portals -> Portal
Open your portal
Go to the related list Search Sources
Open knowledge bases search source and replace
<i class="fa fa-book m-r-sm"></i> in Search page template with <i class="fa fa-file-text m-r-sm"></i>

I would suggest to create new knowledge base search source instead of making changes in OOB

Do insert and stay on existing knowledge base search source and then make the changes

[Sriram18]

Excellent, so easy to change it. Learned something new. 

Thanks for your time.

[Mahesh23]

Hi,

Open Service Portals -> Portals
Open your current portal > Go to the related list Search Sources
Open knowledge bases search source

under Typehead change change Typehead glyph icon

[Sriram18]

Hi Mahesh,

Thanks for your time on this. When we change the typeahead glyph, the new icon is only appearing on the search list dropdown while typing in the search portal text box.

When we click on the search button, the knowledge result set was showing a book icon. 

hence, I applied both places.