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Resolved! How to filter for (empty)?

For both Incidents and Requests... When filtering from the list view for Incidents with no Assignment Group assigned, I get different results depending on how I filter. For example, when I create a filter condition in the breadcrumbs for [Assignment ...

Teresa8 by Tera Expert
  • 3303 Views
  • 2 replies
  • 2 helpfuls

Question for reporting on consumable and asset allocations

Hello all, I was wondering if anyone here would have some guidance on an issue I'm trying to sort out, and might be somewhat confused. For my organization, we're working on a project to manage our inventory tracking within our current ITSM suite. How...

open a widget using spModal on click of an image

I wish to open knowledge article in modal window( popup) upon click of an image on a widget , i am using 'Knowledge Article Content' cloned version of this widget to view the article content. I am using spModal to achieve this but a blank modal windo...

jigyasa23 by Kilo Expert
  • 2925 Views
  • 1 replies
  • 0 helpfuls

change approval policy conditions not being honored

The client wants the Emergency change policy edited so that no approvals are required if the Planned End date is before Today. So I changed the Decision record on the OOB emergency change policy so that in addition to the change request being in a st...

Community Alums by Community Alums  
  • 980 Views
  • 5 replies
  • 0 helpfuls

Resolved! Variable editor not showing "open record" button

I have the variable editor added to several RITM forms.  On any of the reference fields I am unable to open the record from within the variable editor.  The button isnt even there as seen in the screen shot below.  Is this normal behavior?  How can i...

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UI policy not working in service portal

Hello, I have a very simple UI policy on a catalog item: if value of A = No , then show field B and make it mandatory (and reverse if false).  It works fine in ESS, but not in Service Portal.  Thanks in advance for any feedback.

johnsonjohn by Tera Contributor
  • 4988 Views
  • 5 replies
  • 6 helpfuls

Resolved! List view pre-filtered

Hi, on the alm_stockroom table i want to apply a filter so that all user that will open the table will have the table pre-filtered. i see this filter applied by default. How to change it? thank you in advance Marco

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Resolved! UI Policy not working in Agent Workspace - SCTASK

Hello everyone, We have a custom field in the SCTASK form that is meant to be used only by the Service Desk. It is mandatory before closing it and was setup as Global. I've cleared the Global checkbox and created a second UI Policy just for Workspace...

find_real_file.png

Resolved! on change in the list view

Hello Everyone, Is there a way when we change a column value in the list view, the other column value will also change like on change client script? for example, If i change the Assigned to column value in list view, the automatically the User ID fie...

Sravanthi10 by Tera Contributor
  • 1009 Views
  • 2 replies
  • 0 helpfuls

Resolved! Get RITM Catalog Variable in scoped application

Hi, I am having scoped application. On RITM, we have catalog item with variables. Following code perfectly works in global scope but on local scope getGlideObject is not allowed. Please suggest alternative. var ritmRecord = new GlideRecordSecure('sc_...

Ajit by Tera Contributor
  • 965 Views
  • 4 replies
  • 1 helpfuls