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Knowledge author

I am looking to see what other companies are doing for a process with knowledge articles.  The Company that I just started at has a current procedure with Knowledge management where KB's are tracked via the author.  So when the article comes up for r...

bcrose623 by Tera Contributor
  • 2867 Views
  • 3 replies
  • 0 helpfuls

Resolved! Location hierarchy not showing in lookup box

I am trying to set up a location hierarchy and have added parent locations to multiple locations and added the tree_picker=true attribute to the task-location dictionary entry. If I click on the location field in the form, the popup box does not retu...

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Error Handling for flow Execution

I have a subflow in which an action makes a REST call and sometimes due to host unresponsive issue overall flow Execution fails. I want to take an corrective action when flow fails. I tired using Error Handler in flow designer but it do not run as my...

gaurav72 by Tera Contributor
  • 2190 Views
  • 4 replies
  • 0 helpfuls

Resolved! Convert reference field LOCATION to display name instead of Sys ID

HI All,  (Catalog Item) I am trying to get the variable 'location' to auto populate with the requester information. Initially, the location populates with the signed in requester because I have a default javascript in place that does that. If I chang...

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IB98 by Tera Sage
  • 5060 Views
  • 7 replies
  • 4 helpfuls

Resolved! Using email instead of user_name on SSO

Hi. I just want to ask, is it possible to use the email field instead of the user_name field when using external login? Our users are synched from AD, and some of their usernames exceed 40 characters, so when they try to login, the system couldn't fi...

How to show display value of a variable in a database view

Good afternoon - I am attempting to create a database view to report on Catalog item variables and struggling in getting the display name of the variable to show instead of the value.  I have joined the table as seen below and am pulling back the not...

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Resolved! VIP users identified on the ticket table

I have an ask to make a custom field stand out whenever a VIP is selected. No big deal, I figured I'd just copy the style from the Incident caller field and switch up the variable. Except that doesn't work. So I looked around, found another person tr...

Venjamin by Tera Contributor
  • 2243 Views
  • 5 replies
  • 0 helpfuls

Containers and Variable Sets in Catalog Items

According to KB0539982, I can set my variable set to have different layouts, by setting the layout on the variable set and the order of the variables within the variable set.   I would like to have three variables displayed across 2 columns.  I have ...

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Michele19 by Tera Contributor
  • 3015 Views
  • 3 replies
  • 2 helpfuls

Resolved! Hi All, I need a before query business rule that checks for a group membership of the currently logged-in User and returns some filtered/queried records from the sys_user_group table (having u_hidden value as true)?

Need a before Query business rule which checks for a group membership of the currently logged-in User and returns some filtered records from sys_user_group table having field value Hidden=true.

Resolved! Customizing the Update User MS AD Spoke Action

Has anyone ever Customized the MS AD Spoke Action before? We are attempting to add a couple of attributes to the action. Specifically the description and the employeeID. We were able to modify the Mid Server Script File "ActionUpdateADUser.ps1" and h...

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nick135 by Tera Expert
  • 2929 Views
  • 2 replies
  • 0 helpfuls