Hi community! I've previously requested help for a similar issue, and had thought I was done with the assistance provided by vinothkumar but there's still one situation that's not giving me the result we need. Background is that we're working on a ne...
The task_sla table has both the fields that I need:- a boolean field "has_breached" which gives me the confirmation if the ticket has breached SLA.- a reference field "sla"(table: contract_sla) which gives me either an SLA, or an OLA, or an Underpinn...
I have this script that sets values on INC/CHG/PROB forms if field is empty. By customer requirement I wish to change it so that it allways overwrite values in form, but only if field is not empty in the CI it gets value from. To sum it up. CI gets...
Hello Experts, When a knowledge article changes to Review state, an approval request will be sent to the approver. However, In sysapproval_approvers table, "Approval For" is emapty. This should ideally contain the Knowledge Article ID. This is happen...
Hi All, I have a requirement where I need to attach my Response SLA to incidents when State = 'New' or State = 'In Progress'. Below is my SLA definition: However, it is not getting attached as expected. Can anyone please help me on this. Thank...
Hi All Does cell Edit mean? What is the use of it? Thanks!
Hi All What are Synchronous and asynchronous import sets? Thanks Amit Dalal
Hi this script is working in ITIL view, not working in Portal Onchange: expiry UI type:All var date=new Date(getDateFromFormat(g_form.getValue('expiry'), g_user_date_format));var future_date=new Date(new Date().getTime() + 60*24*365*60000);if(da...
We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working per design. The users themselves have no recollec...
Hi guys I want to use "resolution Shaper (timeline)" on the incident form. There is a really small docs about that: https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/use-case-timeli...
I am going to run a Fix script to rename all attachments file name (lakhs of records). I would like to know how long it takes approximately? any running limit for fix script? Because I was trying to get the count of qualified records but that itself...
I have used this link to guide me through building a report to view survey results. https://community.servicenow.com/community?id=community_blog&sys_id=ee1e626ddbd0dbc01dcaf3231f961923 The part I can't figure out is how to pull the info from the tex...
Please explain (in layman’s terms) what the following roles are and what they allow: Task_editor I’ve found that the role can “edit protected task fields”, but no further data. What fields on task are protected?
I have a request to add a Related List to a Reference popup. When a user is looking at a form where there is a User Reference field, when they click the info button to see a popup of that record they want to display a Related List of the groups that ...
I am trying to configure snow for multiple languages and have installed the german plug in. When I view a Catalog item in either UI or ESS site the standard cat item field names are displayed in german but catalogue variables are not. Has anyone appl...