In creating a new hardware record, i want to auto populate ''Department'' and ''Location'' fields when ''assigned to'' is not empty. Basically, i need the Department and Location field to have the same information from the user profile in the ''assi...
I have created 2 Service Catalog Items (New Hire & Termination). In order to make this visible to selected group of users, i have created User Criteria "onboarding/offboarding persmission" and added selected users in this criteria and it is working f...
I want to change the priority lookup for Incidents. I know how to do this on the Priority Data Lookup table/form. The issue is I need to add values to Impact and Urgency; and for some reason I am not able to do this. When I go to the form to modify ...
How to reduce the width of bars in bar graph in reports.
I am currently working on creating a transform map that will process advanced shipping notices for software licenses being purchased. The vendor emails a spreadsheet with the information in the local currency based on where it was purchased. The co...
Hi all, I am facing an issue in which for certain incidents, when they are resolved, the response SLA completes, BUT the Resolution SLA does not complete, i.e. is still on 'In progress' stage. On checking the Resolution SLA timeline of the incident, ...
Is there a way to make Classic UI as the default and allow the user to switch to the new UI on report builder?
Does servicenow has a log or something that records what all scripts (client scripts, business rules, schedule script, etc) that ran for a particular record (eg. INC, CHG, etc)
Hi Team, There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through r...
We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice. 1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. T...
I would like to create a survey where if they answer yes to a specific set of questions, it would create a record in a table, and show a link to that table, otherwise, it shows generic text. Could anyone tell me on how to do this please?
Hello, I have a similar question as asked here https://community.servicenow.com/community?id=community_question&sys_id=b9b54321db1cdbc01dcaf3231f961998 Basically, when clicking into a module that is a 'List of Records', is there a way to have the li...
how to call script include in server side and Client side? i need example?
I Have a Catalog Item which prompts (using an Onload Client Script) for Agreement or Cancel to a Terms and Conditions. When a User Clicks 'Cancel' I want it to redirect to my portal homepage. Can I simply do this in the Catalog Client Script? If not ...
I would like to use a URL to create and populate a record with predefined values. I am able to populate all fields on the new form with the exception of a reference field. I will be able to provide the number of the record associated with the referen...