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11-06-2023 11:20 AM
Hello Everybody,
I have a quick question, I've been looking around but didn't really find any answer. I have been tasked to make a service Catalog that is ONLY accessible in the backend (ITIL) so this will never show in a Service Portal. When submitting a catalog item in the backend it immediately redirects to this:
And as you can see it shows the REQ# is there a way to make that change to the RITM# ????
That's all, thank you very much for your time and help!
Best Regards,
Solved! Go to Solution.
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11-06-2023 01:06 PM
Go to Maintain Cart Layouts in the left nav and look at the Order Status Screen within the Target type: Browser Screen
In the Components tab, clear the checkbox for Request Number, then on the Columns tab, check the box for Request Item Number column
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11-06-2023 01:06 PM
Go to Maintain Cart Layouts in the left nav and look at the Order Status Screen within the Target type: Browser Screen
In the Components tab, clear the checkbox for Request Number, then on the Columns tab, check the box for Request Item Number column