Hello Everybody,
I have a quick question, I've been looking around but didn't really find any answer. I have been tasked to make a service Catalog that is ONLY accessible in the backend (ITIL) so this will never show in a Service Portal. When submitting a catalog item in the backend it immediately redirects to this:
And as you can see it shows the REQ# is there a way to make that change to the RITM# ????
That's all, thank you very much for your time and help!
Best Regards,
Go to Maintain Cart Layouts in the left nav and look at the Order Status Screen within the Target type: Browser Screen
In the Components tab, clear the checkbox for Request Number, then on the Columns tab, check the box for Request Item Number column
Go to Maintain Cart Layouts in the left nav and look at the Order Status Screen within the Target type: Browser Screen
In the Components tab, clear the checkbox for Request Number, then on the Columns tab, check the box for Request Item Number column
