Changing Task View

[paulsheraton]

Hello

Ok so the problem now is that we have a lot of tasks assigned in my queue.

However some are better labeled that others.  

I need all the tasks to display the new starters name.

For example the short description will say 'Notify Hiring Manager of employee's network account'

However not really helpful without a name as we have to double click on the task to enter it.

I want to change my view of these tasks.

However I need the query to include the Variables, Employee First Name & Employee Last Name.

Are they not part of the Task Table? is it even possible?

[Chuck Tomasi]

Hi Paul,

Because your filter is on the task table, you will only have access to those elements available on the task table. Since many of these are related to extended tables (e.g. caller on the incident table) they are not possible to display on a typical list.)

You may need to create individual lists for these other tables to get at those details (unless someone else shows up and tells me there is a cool way to do it that I'm unaware of - which happens A LOT!)

[Pradeep Sharma]

Hi Paul,

Please refer section 2.1.1 "Adding Extended Fields to Base Table Lists" for more info.

Configuring Lists - ServiceNow Wiki

[Chuck Tomasi]

That's what I was talking about!

I love this community. There's no end to the learning.

[Pradeep Sharma]

We should be keeping score on what new things we learn each day