Resolved! Regarding the permissions held by the requester
In ServiceNow, there appears to be a role called "Requester." Could you clarify what type of user this role designates and what permissions or responsibilities are associated with it?
Forum Posts
Resolved! How do we make a catalog item for a subscription?
If I'm asking this in the wrong place, please let me know. I don't even know if I'm phrasing or describing my issue properly. Is there any advice, documentation, or resources on how to have the core ITSM product handle a "subscription" service or ren...
Resolved! Banner Announcement not displaying on backend forms
Hello, I have this announcement created but it is not showing on backend forms. Any help would be greatly appreciated.
Resolved! Flow Designer
There is one flow designer created where if requested select the options and according to options approval group trigger. But for example if user select 4 options it will trigger four approval group and anyone one of the approval user approve the req...
Error : Inbound Action (Unable to locate the Record)
Hello @Everyone,Recently, we encountered an issue in the production environment, which has been live for about 4 months.This issue is related to email-based HR case creation via inbound actions.We observed that for some tickets, when an agent adds ad...
automatic creation of service catelog certificate expiry of 90 days
Folks,I have a task to check daily on sys_certificate table and if 'Warn in expire days' is 90 days (difference btw expires date and current date ) then map the following fields to the service catelog and create below 2 tasks.Mapping fields to servic...
The edit button for Impacted Services/CI's is missing on change requests.
Hi Team, The 'Edit' button on the Impacted CIs tab is missing. When the Change Request is in the "New" state, we are able to see the 'Edit' button on the Affected CIs tab, but it is not visible on the Impacted CIs tab. Could you please help us unders...
-10 issue in OrderGuide
Hello All, Currently I'm having an issue. In onboarding order guide I'm seeing the state is -10 before approval. Once approved automatically moving to state open. Anyone faced this issue before? or is it expected behavior? why?
KB article is not getting attached in Additional comment, it is getting attached in description
KB article is not getting attached in Additional comment, it is getting attached in description on SCTASK record.Could anyone of you please suggest, from where i can check and change the configuration Thank you!
Fx currency Configuration
Hi,Could you please explain how FX currency configuration works? I’ve only been able to find ServiceNow definitions so far. A real-time example would be really helpful.Thanks in advance
How to increase Max length of list collector variable
Problem: When submitting a service catalog form, the affected CIs selected on the form are not completely visible on the RITM or its child tasks when affected CIs are more than 121. While submitting, it is taking more than 121 records on affected CIs...
Resolved! How to change the theme for Experience in Xanadu Version
I want to change the theme for my ui builder experience. Currently inside of settings it says that the parent application, uxr base unified app, sets the theme for this experience under the branding and theming section. I used portal app shell to cre...
Update demand Record producer so users just see message
Hello AllI have a request from Client when users navigate to the existing demand Record Producer/intake they are provided an informational message letting them know this is closed til 2026 jan.What is the best way to accomplish this?create on load cl...
Problem Management Reports that include task root cause codes
How are companies creating Problem Management Reports to include root cause codes from tasks?
Display user display name instead of user ID for "Created by" and "Updated by" fields across tables.
Configuration to show the user's display name instead of their user ID in the "Created by" and "Updated by" fields across all tables in ServiceNow. Is this possible? Reason to implement this, we are using integers for user ID, so it is complex to i...