I create one KB Article after that i need to submit the feeback like Helpful? Yes :No "when the user the click on YES then showing pop up Thank you for the feedback To get even better please provide additional details". Reason1.The article was to r...
One boubt regarding KB article from Service portal. When we open any KB article from service portal we have Helpful Yes and No.So if we click yes it sends the feedback and if we click NO the pop up opens and end user can submit the feedback. Any idea...
I am trying to restrict Approvals on service portal header menu to only show approvals for certain task records. I modified the SP header menu but when clicking on Approval it shows View All Approvals which is still showing all approvals. View All Ap...
My Requirement is like In Change form we can see Incidents Fixed by Change, And the Change type is Emergency , so I need to attach the P1,P2 Incidents, if P1,P2 incidents are not attached and other than that, like If P3,P4 are attached then I need to...
Hii Need help with a solution for Catalog Item. How to add hyperlink in catalog (checkbox field in catalog item) item.@Ankur Bawiskar
Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below: This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn...
Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!
Hi,When we receive any emails in INC0001 form it is showing below image. so,How to expanding the width of the email context and removing the blanks(spacing) from both left and right?Do we need to increase in email template?Can anyone please help on t...
Can a user with the snc_internal role have access to incidents and requests assigned to the group where belongs to?I need to create access to these things without a wider scope.I wanted to do it using ACL but there is no such thing in the table as in...
Hi ServiceNow Expert,I have a request to delete records from the user table where the account is inactive, the employee status is 'terminated', and the last login was before 2019. There are approximately 14,000 records that meet these criteria.I used...
Hello, We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restriction. How can we d...
Hi All,I have schedule job which triggers a event and that event triggers a notification. The contains a email script.Now I want send notification to the users when review date of the records remains 7days or 14days away from notification triggered d...
How to get current logged in user and department and email in ServiceNow
When the customer replies to the RITM notification in email, the inbound action accepts the reply and updates the RITM. The RITM notification sees the update and sends a notification to the customer. I don't want the Notification to send email when...
Is there a way to customize the header search bar? My client has asked that when this filter is applied in, the search bar the conditional operator should not be ">=" but "*/contains" instead. HELP
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