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How to set date/time field for weekdays only

Hi All, I have created one Date-Time field. I want to throw an error message to user, when user selects date on either saturday/sunday. User must select only working days(Mon-Fri) How to achieve it ?  

Snow User5 by Kilo Contributor
  • 1731 Views
  • 10 replies
  • 2 helpfuls

Changing the table of record producer

Hi team,we have record producer created in HRCase table.But the scripting is done in a such a way that based on the choices selected record gets created in HRIT or HR payroll tables. As per HI team, Predictive Intelligence was not predicting assignme...

si21 by Tera Guru
  • 553 Views
  • 6 replies
  • 0 helpfuls

Dashboard as a Default Landing Page

Hi All,Before upgrading my instance to Washington DC, the default landing page for all users was the last dashboard they visited. Also all users was redirected to this dashboard when they clicked the logo on the banner. Now, after upgrading, the user...

How to embed teams meeting link in meeting invitation email

HI all, We have notification where it will block the calendar of user. We have configured Notification of type Meeting invitation and also template to block the outlook calendar. Now we required to have teams meeting link to be embedded in that email...

Chaiatnya by Tera Contributor
  • 395 Views
  • 1 replies
  • 0 helpfuls

Task Intelligence for ITSM

Hi All, We are trying to implement Task Intelligence for ITSM.We have installed all the required plugins, created new models and deployed them.But somehow, if new incident is created , it is not auto-filling the values in the mentioned fields.Can som...

Random guest chat

Hi, We've had a random interaction/chat raised by Guest account. The transcript is as follows [10:27] virtual.agent: Hi, I'm your Virtual Agent. Let me know how I can help you today.[10:27] virtual.agent: What's your issue or request? Or take a look ...

castle11 by Tera Expert
  • 498 Views
  • 3 replies
  • 0 helpfuls

Create a custom view

Hi, I have created a database view with task table and another custom table. So that we can use for incident, problem, change and custom table as well.So currently I am building a dashboard & reports in platform analytics related to change request da...

vishnumaaya by Tera Contributor
  • 562 Views
  • 4 replies
  • 0 helpfuls

Application or plugin as an alternative of orchestration license.

Currently we are trying integration Azure Entra ID with ServiceNow to automate the user access request flow. We know that this scan be achieved by orchestration, but we do not have orchestration licensing procured and hence would like to know is ther...

Hrithikah by Tera Contributor
  • 276 Views
  • 2 replies
  • 0 helpfuls

Resolved! How can I copy or duplicate a catalog item?

Hi everyone, we currently have a Catalog Item that we are still using, but I need to duplicate it and make couple of changes to the new copy. Basically, I have a requirement to copy the existing Catalog Item and make some changes to the variables, fi...

ID NOBLE by Tera Expert
  • 4099 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to add a conditional variable inside a catalog form

How to add a conditional variable inside a catalog form?ScenarioI need to add one radio button called as "Animal"in a catalog form. If user clicks that, then additional 4 further radio buttons appears as "Dog", "Cat" and "Lion" along with second row ...

Jim12 by Tera Contributor
  • 778 Views
  • 3 replies
  • 2 helpfuls

Pre-populate 'Compose email' form with email template

Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way to pre-populate this email with an existing email template. I have created a UI action to replicate this functio...

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Copy attachment from ritm to sc_task when added through native UI

Hello Experts,I am facing the below issue as the image is getting duplicated. Below is my script which is written on sys_attchment table (after insert).Please help .(function executeRule(current, previous /*null when async*/ ) { var ritmSysId = ...

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aksh3 by Giga Guru
  • 362 Views
  • 3 replies
  • 0 helpfuls

Resolved! On-Call Rotation/Combined Onshore & Offshore

I am stuck, racking my brain on how to set-up this On-Call rotation schedule: Onshore/USBob, Carol, Ted, Alice Offshore/IndiaPatel Offshore supports 12:00 AM CST to 11:59 PM CSTOnshore supports 12:00 PM CST to 16:59 PM CSTOffshore supports 17:00 PM C...