Check if INC hs been created in Employee Center or directly in SN

[Kasia5]

Hi All

I have a requirement to check if INC has been created in Employee Center or directly in SN.

If in Employee Center portal then I need to set contact_type to Self Service

If directly in SN then I need to set contact_type to Telefon

How can I achieve this?

Thanks in advance

[Ankur Bawiskar]

@Kasia5 

is your table extended from task?

If yes then this line will work

    itemProducedRecord.addQuery('task', current.sys_id);

If your table is not task extended then this will work (use record_key) field during query

    itemProducedRecord.addQuery('record_key', current.sys_id);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Kasia5 

I'm not sure if I understood correctly, but when you say "check," the question is how it is coming into SN—via portal, API, native view, or email? Based on this, you can decide the approach:

• If it’s coming via the portal, it means the Record Producer is used.
• If it's coming via email, it’s an inbound action, and you would need to set the value accordingly.