Child Incident Creation based on Affected CI (Please read question properly)

[Sriram28]

Hello Team,

Child incident should be created based on Affected CI when we click on "create child incident" option in "Action on selected Items" in that incident.

This is an urgent requirement.

If anyone already worked on it. Please let me know.

Thanks in advance.

[Dr Atul G- LNG]

Hi @Sriram28 

This is my weak area, I dont do coding. But if you check OOTB UI action code that can help.

@Sandeep Rajput  @AshishKM 

[AshishKM]

@Sriram28 , create UI Action on incident form  and based on affecte ci [ task_ci] table, iterate the affected ci record create a new INC and add the main INC as parent. 

Sample code for UI Action already shared by @SnowReece 

You can make this process as backend via event + script action, on UI Action trigger the event and map the script action with event.

-Thanks,

AshishKM

[SnowReece]

Something similar to the below will do what you ask. However, this could potentially create 100s of Incidents if you have many affected CIs.

var currentRec = current.sys_id;
var grTaskCi = new GlideRecord('task_ci');
grTaskCi.addEncodedQuery("task="+currentRec);
grTaskCi.query();
while(grTaskCi.next())
	{
		var createIncRec = new GlideRecord('incident');
		createIncRec.initialize();
		// Put your Incident stuff here.
		createIncRec.insert();
	}