Child Incidents closed state not reflecting in target instance

[divyasreddy]

Hello Folks,

When I update a Parent Incident with child Incidents in Source Instance state to Resolved , the parent incident state is reflecting well but the child Incidents are not getting changed to Resolved in the target instance.

We are using table API for ebonding, Please help me with this.

[Sandeep Rajput]

@divyasreddy You need to debug your existing business rule which trigger syncing with the target instance. Please keep a close eye on statements like current.setWorkflow(false); as these statements are usually used in on After business rules along with current.update(); which causes other business rule to not to run which might be a reason why the syncing is not working for the child incidents.

Hope this helps.

[AnveshKumar M · Accepted solution]

Hi @divyasreddy 

Along with the points mentioned by @Sandeep Rajput you should also check your business rule conditions.

In general for integration to prevent endless loops we add condition like updated by :: is not :: integration user. Which might also cause issues.

Please mark my answer helpful and accept as solution if it helped you 👍✅

[divyasreddy]

Thank you @AnveshKumar M and @Sandeep Rajput for your responses, it is because of the user condition in the BR.