Choices in List field value is not displayed in Agent Workspace

[Musab Rasheed]

Hello,

I have created a field of type List and entered choice values directly instead of referencing any table but It is not showing anything in Agent workspace but works fine in Native UI. I read few articles stating this is limitation of Servicenow and some say Browser issue, Has anyone figured out this issue ?

Agent Workspace

Native UI

Below are links I have read till now

https://community.servicenow.com/community?id=community_question&sys_id=59631c0ddbcd41d0f77799ead39619f9

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955097

https://community.servicenow.com/community?id=community_question&sys_id=c25521a71bc67c10d018c8ca234bcb01

Regards

[Musab Rasheed · Accepted solution]

For anyone looking for solution, I ended up creating custom table and added as reference in list collector field, Looks like that's the only solution we have now.

[Brandon26]

Hi. I'm running into the same or similar issue as your's. I have a custom field (as part of my custom table) that has about 24 choices in the Choice list, and the field is a List type. It works fine in the platform UI but is empty in AW. What kind of custom table did you create to get the to be listed?? I tried to use the solution in this article: https://www.servicenow.com/community/it-service-management-forum/list-field-with-choices-doesn-t-wor... but it's not working.

[PabloV]

Hi All ! I know it's an old post but the way to solve this as a workaround to be captured in any workspace is assigning the reference field to 'sys_choice' table and add a qualifier that says

Element is  <field_name>
Table is <table_name>
Inactive is false

In that way you will get all the active choices related to your List field added to the workspace view and updated based on the active field of the choice.

In case choice table is not available as a reference field you can update it via background scripts or SN Utils

Here is the example below:

Please mark the answer as correct if its solves your issues !