Clarification on SLA Due Field Behavior in task_sla

mania
Tera Contributor

2 hours ago

 

Hi,

Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?
Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.

If there are no OOB configurations available, could you please advise on the best practice to populate or pull the value for the SLA Due field?
I would like to understand the recommended approach for configuring this, especially for the HR Case table.

I am also looking to configure this functionality on the HR Case table.

Any guidance on this would be very helpful.

mania_0-1768563166070.png

Thanks!

 

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tiagomacul
Giga Sage

40m ago

The 'UNKNOWN' Scenario: This value typically appears when there is no active workflow or flow processing the specific 'planned end time' for that task, or when the calculation engine has not explicitly pushed a value to that field.

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