Price and Quantity widget

[GChanner]

We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total displays $0.00

We think this can be confusing to the users who submit items that does not contain price/quantity therefore we are thinking about customizing the widgets to not display the price, qty and total if a form has $0.00 price and no quantity defined

My questions below are more for guidance and recommendations therefore:

1. Has anyone ran into this scenario with their user base?

2. How did you handle this?

3. Do you use the OOTB price configuration/widget or did you customize it?

[SumanthDosapati]

@GChanner 

Hide prices for specific catalog items

You can hide prices for specific items to match your organizational requirements.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Catalog > Catalog Definition > Maintain Items.
2. Open the relevant item definition.
3. Select the Omit Price on Cart check box.

   The price does not appear in the catalog listing or when the item is added to the cart. The price is listed as "-" on the edit cart, order confirmation, and order status screens.

In addition to that, below 2 articles from ServiceNow will help you more.

Article 1

Article 2

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[SinghShailendra]

 Hi @GChanner 
Admins commonly hide pricing for free ServiceNow catalog items using per-item settings or global properties to prevent user confusion from empty/zero displays.
Per-Item Configuration
On each sc_cat_item record, go to Pricing tab > check Omit price in cart and No quantity. For portal views, Portal Settings tab > check Hide price and Hide quantity. This removes columns entirely for that item without widget changes.

Kindly mark it helpful if it makes sense.