Cloning lower instance from production

[ShubhankarK9612]

Hi Community,

The requirement is to not bring data records such as Incident, Problem and Change on the lower Instance but to bring the configurations related Incident, Problem and Change. Please let me know how to achieve this requirement. Do I need to put a Incident table both in the exclude and preserver list or in anyone. Thanks

[Swapna Abburi]

hi @ShubhankarK9612 

Hope below differentiation helps.

1. Only Exclude: The Incident table will be empty in sub-prod instance after cloning.

2. Preserve + Exclude: The incident table will contain data in sub-prod instance which was present before the clone. (it's like backup of data in sub-prod instance and import it back after clone). No incident data will be copied from production instance to sub-prod.