Close multiple tasks

[paulsheraton]

Hello

We used Service Now at my work and for example every new starter that joins the company we the helpdesk get 50 tasks created.

It is very slow to close them all one at a time.

Is there a way to easily close more than one task at a time?

It is unlikely I will have the authority to ask anyone to change the code so it has been something that Service Now does out the box.

Cheers

Paul S

[Chuck Tomasi · Accepted solution]

Depending on how your system is configured, you may be able to edit directly from the list. Depending on your platform, you hold a key, drag your mouse, and you can select the State field, for example, on multiple records and update it once to affect all selected records.

Editing Lists - ServiceNow Wiki

[paulsheraton]

Hi

Thanks a alot this was very helpful "Depending on how your system is configured, you may be able to edit directly from the list. Depending on your platform, you hold a key, drag your mouse, and you can select the State field, for example, on multiple records and update it once to affect all selected records."

Thanks for the other reply's too very helpful.

[Michael Fry1]

Possibly from the list view you have a Close task option:

[Chuck Tomasi]

Well that was too obvious! I should have looked for the UI actions first!