Resolved! Is it possible to add a custom 'Last 55 days'?
Hello all, Is it possible to add a 'Last 55 days' to the selections? I have a user asking for operations to happen just before 60 days hits. Thank you.
Forum Posts
Platform Data Visualization - Heatmap
Hi, I have built a heatmap with a custom table. The Y-axis shows the severity and the X-axis shows the days range. However, the Heatmap only shows the Y-axis or X-axis that has data, I would like to show ALL X-axis even with a 0 count even there are ...
Resolved! Is it possible for the Emails from MIM Workbench to go into the Parent Ticket
Currently we use MIM Workbench to send email comms out to the business. Is it possible for this email to then be embedded into the Parent ticket so that the information then flows into the child ticket. Our emails in workbench are in a Table format ...
Resolved! Copy comments from Ritm to catalog task without duplicates
Hi all , Need help with script copying comments from Ritm to catalog task .I found some scripts in community but many are causing to duplicate comments in Ritm . And few posts says to use before business rule , I think it's not a best practise to use...
AI agents offered by ServiceNow, including their capabilities and associated cost details.
Hi, I want to exploring the AI agents offered by ServiceNow, including their capabilities and associated cost details (estimate figure).Can anyone please help on any document or videos, It will be helpful. Thanks!
In ATF once i want to delete the incident after completion of testing if i click Delete
Hi,In ATF once i want to delete the incident after completion of testing if i click Delete then it is opening one popup which is mentioned in the below screenshot. Please help me out what ATF test steps should i need to use for this ?Kindly help me...
Resolved! Field dependencies based on 3 tables in Catalog Item
I have 3 tables called as Countries, Jurisdiction and Qualification Type.Countries table stores number of country records.Jurisdiction stores Jurisdiction recordsQualification Type stores member type records.On Jurisdiction and Qualification Type tab...
multiple breakdowns used in one Widget
Hello Everyone, I have one requirement , I have two group END Group, EUC Grop END Group having - Network engineering EU,Network engineering EU, Network engineering AZEUC Group having - Digital , Tele network, Mobile networkin single incid...
Controlling Cross-Scope Table Access in ServiceNow
I have a table named "Git_Hub" in the "CICD" application scope, and I have another application scope called "Student".Now, I want to create a Client Script in the "Student" scope that should auto-populate a field from the "Git_Hub" table, which belon...
How to avoid Historical data deletion for inactive variable deletion?
Does deleting the inactive catalog variables also delete the historical data ? If yes, can we avoid it in fix script without cascade delete?
Resolved! Publishing reports to dashboard in a scoped application
Hello All I just created a scoped application in studio. As part of the requirement, I created two reports. I also created a dashboard by navigating to platform analytics --> Library --> Dashboards and selecting "Create new dashboard". The idea I had...
Bi-directional Incident Integration Between Two ServiceNow Instances – Step-by-Step Guide
Step 1: Create a User in Instance 1Navigate to User Administration > Users and create a new user (e.g., User ID: harshil) with a secure password.Enable the "Web service access only" checkbox. This restricts the user from logging into the instance via...
Unable to parse JSON for a field in REST message using setRequestBody method
We are unable set parameters in request Body.error message:logs are printing fine. value of body input_data={"request":{"subject":"Product Notice: The status of MOTORCYCLEACCIDENT.COM has changed.","description":"Product Notice: The status of MOTORC...
Resolved! Regex Validation for variable field to use decimal and comma only
Hello I'm trying to figure out what regex values must be used in order to validate a field to a value like this:Ex. 100,000.0050,000.00 1,000,000.00I have a regex validation but it accepts numbers without decimal places. ^(?!0\.00)\d{1,3}(,\d{3})*(\....
Trouble Mapping UPS SNMP Trap Fields in Event Management – Severity, Node, Type Not Populating
We're working on integrating UPS SNMP traps into ServiceNow Event Management (Yokohama release). The traps are coming in via MID Server and show up as events with Source = “Trap from Enterprise 318” and Resource = “APC.”We’ve created a Transform and ...
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