Hello everyone, I’m encountering an issue in my ServiceNow instance involving an Order Guide and the workflows attached to the catalog items within it. What I Have: An Order Guide that drives its own workflow successfully when submitted.Several catal...
How to show details for the approver when he is in esc portal and click on "My Task". he can see the details in SP portal but not in esc portal. User has the "approver_user" role.i want like the belowThe request for approval is created using simple c...
Hi Team, We would like to redirect users who are searching in SOW view of global search from SOW view to classic view. Let me know how we can achieve this. Even if they are searching in SOW view as well, they should redirect to classic view. Thanks...
ServiceNow fix script to close an SCTASK and ensure the associated RITM is updated accordingly using
How can the user be allowed to view the report without the catalog_admin role? The report is viewable only if the user has the catalog_admin role. The user is not an admin and should not have this role. The user is able to view other reports share...
We are in the planning stage of implementing Major Incident and are curious to know who owns your major incidents? When you promote/create a MI, does your MIM team own the MI through the life of it, or do you reassign it to a resolving group? If your...
Without the report_admin role, users cannot create, view, and share reports in the Workplace Service Delivery. The report_admin role is allowing all reports to be seen by the users that work only in the Workplace Service Deliver scope. These users ...
Hi Community, I have a servicenow instance where I have been tasks with implementing new ACLs to segregate data. I have a requirement to security test these ACLs. Some of the team have suggested that a pen test will cover this but I am not sure, in m...
I'd like to show the stages of a requested item on the RITM. Since I only want this to only show for this particular catalog item, I created a variable "item_stage". Whenever the stage changes, I want the RITM variable to be updated. What I tried to ...
Hi Experts, I want to customize the $pwd_new page, I want to remove"Maximum 100 charactersWe'll also check these requirements once you submitNo repetitions more than 3 character(s)No sequence more than 3 character(s)No user data like first name, last...
Hi. We are populating our CMDB from a scripted rest api (not using discovery) utilizing the InR in said rest api. We are in the process of pushing our Servers into the CMDB, and we have a problem since we would like to create a relation to an existin...
We would like to change the default source code in our html boxes from unordered lists and ordered lists having a style tag that sets the position to "inside".This is the default now: <ul style="list-style-position: inside;"></ul> and <ol style="list...
How to change bold font in most viewed in esc portal article header as bold font.
Unable to change the categorization from the RITM record – these categories / sub categories is should allow reclassification. Also Catalog type values are missing.
Hello all, i have below requirement,Add a field to use in reporting, list, and form views that holds the current number of users in the current location and child locations.Table: cmn_locationAs i understand we need to get the active users from locat...
