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Can knowledge base articles format to mobile browser?

Would anyone have an idea if knowledge base articles can be formatted to view from a mobile browser? I have KBAs accessible externally and this is so people can scan QR codes to access how to control meeting rooms and not have to SSO in to view the c...

Resolved! Stop Problem creation upon major incident resolution

Hello All, While resolving Major incident for few of the Incident Resolution codes it's spawnning a Problem record.And we want to stop that, I tried by deactivating flow named ->Create Problem from Major Incident but still this problem record is bein...

Resolved! Cannot Update incident for Service account through Postman

Hi , i am encountering the issue like when i tried to update the specific incident from postman  by hitting the endpoint through postman but i got an error "connect ECONREFUSED port number" . How to fix this issue?. as user has basic authentication. ...

Bhavya11 by Kilo Patron
  • 1939 Views
  • 15 replies
  • 2 helpfuls

Help needed set time 00:00:00 in date/time field value

Hi, I have a Date/time field [start_date] in the Change Request[change_request] table. Requesting for a script to change the display in [start_date] to show the time as 00:00:00. So user can enter the as they wanted. Thanks in advance.Sowmya 

Sowmya20 by Tera Contributor
  • 1558 Views
  • 4 replies
  • 0 helpfuls

What info require from client to setup ebonding in REST API

Hi,I am learning integration concepts so here i am having one doubt herewhat is the common information we need from the client to setup the eBonding (REST API)Can anyone please help on this, it will be grate for my learnings?Thanks!

mania by Tera Contributor
  • 520 Views
  • 2 replies
  • 0 helpfuls

How Can we modify User Registration form in CSM in Portal

Hi How can we modify user OOB User Registration form by adding a additional field.I have a requirement to add additional field in user registration form can we edit it? I have added user field but it is not reflecting in portal yet.   

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Vamshi_ch123 by Tera Contributor
  • 1949 Views
  • 3 replies
  • 0 helpfuls

How to parse double quotes in Jain.stringify

Hi, I’m facing an issue with a record producer that is configured as a catalog item on the Employee Center portal. The form has a Description field, which is a free-text field. The problem occurs when we enter text that contains double quotes. For ex...

pavan patil by Tera Contributor
  • 3218 Views
  • 20 replies
  • 0 helpfuls

Checking application value Choices and make Choice Mandatory

Hello Everyone,       I have one requirement in Catalog formThe catalog form having the Application(reference field typre) field and having the value application name like Jira,Moto,HP,Deltaand having the Choice 1,Choice2 Choice3 fields (these fields...

Manohararuna by Tera Contributor
  • 1013 Views
  • 5 replies
  • 0 helpfuls

Audit date change on service offering.

Hi team,we have a requirement when business critiality is very high and high then the next _audit _date should be set to 1 year from the audit date we select and when business criticality is medium, low and very low then next audit date should set to...

Atchutaram by Tera Contributor
  • 715 Views
  • 2 replies
  • 1 helpfuls