I need to do this for a customer:Create a new business rule:Name: Copy attachment from RITM to caseTable: sc_taskWhen to run:When = AfterInsert = TrueConditions:Synced with case is not emptyScript:The script should use the parent RITM to query the at...
Hi, As a System Administrator, I need an email notification set up to send an alert when a local admin login occurs in the production environment to ensure that this account is not used unless absolutely necessary for security purposes. How can I ach...
Hi Community, In my ServiceNow instance, the 'Edit' button which allows bulk update is showing for every ITSM table except Catalog Task for non-admin users. Ironically, that is the only table I actually want the bulk update functionality to allow use...
Hello folks! We have recently upgraded to Zurich from Xanadu. However, approver roles are added automatically to all itil role users. Unable to remove the role from the user/group page. We could see Conditional Script Writer as a group added and it i...
Email-Based Multi-Record Attachment Downloader Picture this: You’re juggling multiple incidents or requests, and each one has attachments you need. Clicking through every record and downloading files one by one? Frustrating, time-consuming, and amajo...
Form View — One-Click Attachment Download We’ve all been there — opening a record, clicking through each attachment one by one, and manually downloading them.Not fun, right?Let’s simplify that.This minor enhancement adds a Download Attachments button...
Hi Everyone. I have created two variable sets one is single row variable set and another is multi row variable set. In single row I have a variable called facility which is select box with choices like MBC, FMC, MNHand in multi row variable set I hav...
Hi TeamWhile running the ATF tests in the Dev instance, I am getting the message:"This step did not execute due to the execution being canceled."I also observed that in the Dev instance, the Step Configuration table contains only 5 records, whereas i...
I have create an onChange client script on 'type' field with the logic to display choices in choice field 'suspension_reason'. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ret...
Hi Everyone,I have one requirement on Catalog item --In catalog item having two variable, Client and Roles and roles having the option Functional and Basis and Client Having the options DS4 100 and DS4 200 ,DCA 100. If i select Functional in Roles th...
Created a role called 'itil_limited' that restricts the visibility of records for users who have this role.I created this ACL to limit access to user records in the sys_user table, except for users in their own groups. This means they can pass ticket...
I'd like to know what CMDB-related features are available with the ServiceNow ITSM license.For example, I'm considering identifying affected CIs.I'd also like to know if there are any other CMDB-related features available or that can help optimize IT...
Hi all, We have record producer that creates Change request. The variables from the record producer are displayed on the change form by adding the "Change Variable Editor" to the form view.We would also like to display these variables on all change t...
We currently have three sets of Business Rules that manage the assignment of the Business Stakeholder role, which is granted through a group. These rules are applied to three different tables: one targets managers via the sys_user table, another appl...
