Hey, i searched a lot but cant find a answer for my question. How and when is a discussion closed? When the record is closed? when all participants left the discusiion?When we tried it on our PDis we never could close a discussion while doing one of ...
I am unable to understand the working nature of Script include used to trigger the Problem Fixes Closed notification (OOB). Script include used is ProblemV2UtilSNC. Can anyone explain how this script include triggering the condition and how to valida...
When we create a change request in ServiceNow, we fill in all the necessary details and request approvals. Upon requesting approvals, ServiceNow automatically adds the names of each member of the approval group to the additional comments section. For...
Hello,The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.After upgrade IDTs lost the CI name, the assignment group and the due date. T...
In connection with the SMTP migration, we are working on getting ServiceNOW to capture data from MailJet with email status. The task is to get a ticket when an email fails delivery.We have encountered a frustrating problem: Each email has a unique nu...
Hi all, I need to get the device ID from intune and delete it using the flow action in servicenow. But I'm not sure about those steps. Intune spoke has been configured already. It'll be really helpful if somemone guides me. Add Products
Hi All,GlideRecord is a powerful query method in Servicenow. Sometimes we do face issues in queries. In some cases we might not be sure if it is doing the same query what we are trying to feed and expect that to be same. Recently I went through suc...
Hi Everyone,while iam selecting linux servers are pointing to wrong table/attribute in Designerplease find attachementHow can pull name instead of sysid can you please help me on thisRegardsjyoti
Good morning.I have a requirement to create a Report on a particular table called Vendor (core_company), and inside its each record, there are associated Applications (cmdb_ci_appl) which can be more than 1. How should I create a report on this?The ...
There are existing two email notification on the sc_task and SLA Table1. sc task mail subject : Task ${number} has been assigned to your group2. sla task subject : SLA "{sla}" associated with {task.number} has breachedThese are two existing mail subj...
Hello folks,We got a requirement of highlighting (adding '!' icon similar to 'vip' icon) Incident Number in list view if:The time on 'Follow up' field is within one hour from current hour. I created a field style in 'sys_ui_style' and have tried ever...
Hello, I have two List collectors on different tables.List collector 1 - Change Table - Referenced to IncidentList collector 2 - Incident Table - Referenced to ChangeWhen List Collector 2 on Incident Table is updated with any Change Request, The Inci...
Good afternoonI would ask help on topic in objectI have a request from the owner of an Assignment Group, to export all SCTasks and relative Items on whitch groups has interacted, and report if interaction is directly as first assignment group, or ind...
I haven't found any formal documentation on the wiki about calculated fields. Could someone please direct me to an article that I missing or are the plans to create an article for this?Thanks,Scott
Hi,How to link a kb article in the hint of a field label like in the image attached ? Thank you.
