Hello,I have a button on KB article portal page to download the article to pdf. The problem I have is that some articles do not export images to pdf whereas a few are exported with images. There is no difference between these articles in the way the ...
Hi All, I am creating a flow for a table(x_nose_ap_infringemnet) , so i have kept the trigger point :-when the approval field is changed to Approval after this i am sending the record sys_id to action which is taking input as sys_id and it is calling...
Hello All,We recently completed the Yokohama upgrade, and since then whenever a Service Catalog request is submitted, the assignment group receives duplicate email notifications. This behavior was not present prior to the upgrade. This issue impacted...
When a manager or any other approver of a Request adds a Delegate to their account, is there a way to stop the Delegated user from approving their own Requests? We have a mixture of Requests that require the user to be added via a Variable on the Cat...
currently, I am in the middle of learning the CMDB fundamental course. For the past couple of days, I am stuck on a simulation task "Task 06: Configure Desired State Audit Rule" REQUIREMENT: 1. As the Cloud Dimensions CMDB administrator, using CI Cla...
Hello, please have a look at the below questions. Q1. I want to know how Conflict records are created in the conflict table.Q2. How does the Affected CI and Impacted services/CI related lists populate. and are these records also considered while crea...
I have a request to set up 2 date/time fields on a catalog item request form, 1 for "Start Date" and 1 for "End Date" for a particular type of "outage/maintenance/work window". The business would like this displayed on a "Calendar" so they can view a...
Hi Team, can someone help me with this
Hi Team,I have a requirement where, on the 1st of every month, I need to update the owner name in a custom table. The user will send an Excel sheet via email, which I will receive in ServiceNow through an inbound email action. I have already prepared...
In the Servicenow portal if some one rised an incident on behalf off caller(end user) then Resolve option is not showing for the one who(end user) raised (opened by). But the caller can able to view and resolve through portal. How can I fix this to s...
I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...
Hello @all We created a sandbox environment and cloned it from PROD. However, we noticed an issue: Users which are added to a group, the roles associated with that group are not being assigned to the user. If we remove and re-add the user manually, t...
Hi Experts, i was trying to clean up duplicate CI, and i found that my code works if i group By all three category (parent, child & type) and not if i just groupBy one category. May i ask what groupBy(), does here exactly? why is this code is not...
I created a custom activity definition in a playbook called “Continue.” Its purpose is to update the record and move it to the next stage while marking the current stage as complete. The activity works as expected — the record updates correctly and t...
Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...
