Report on change

i need a report which show total time a change was in from new state to review state vs  time it was on Hold 

2 step checkout

Hello,I have turned on 2 step checkout - so my agents can order items on behave of our customers.The problem is the drop down is greyed out & my agents can not change who the item is requested for.I do not have this problem(Admin).What am I missing?A...

Integrate ServiceNow Change Calendar into SolarWinds Dashboard

Looking to integrate the ServiceNow Change Calendar into SolarWinds as a dashboard. I haven't found a way of achieving this yet ... hopefully someone can provide with the answer.Much appreciated#SolarWinds

Passing values from Interaction to Service Catalog

I am currently working with my Service Desk team to make their workflows more intuitive and document information such as phone number and location before they get to the Incident or Request form. I have added these as available fields on the Interact...

All favorites History.. I'd like to change the menu name

 All -> Menu .. I'd like to change the menu nameDoes anyone know how to change it?

Notification email script

Hi All,In change request we are attaching different files. When we trigger the notification on change request table only XL file should be copied to email and ignore other files. We tried email script which is not working. (function runMailScript( /*...

Knowledge Feedback Task is going to Default Assignee

Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee.   But the Requirement is The Assigned to needs to be EmptyCreated Client Script:Please Help me to achieve this.Best ...

Extract unique list of users who are managers

HiI have a requirement to extract a unique list of users who are managers. Anyone familiar with this kind of request and ideas to? I am able to filter on manager!empty, but then not a unique list.

CSA certification dumps

Hi All, Please share if any one has latest CSA certification dumps .     Thanks!  

Icons are not visible in the List View

Customize OOB form widget to send Captcha to Server side script

Hi All,I am customizing OOB form widget to include google captcha. In client controller, OOB uses $scope.submitting = true; which then send data to server. How can we include the google captcha response to the server so I can validate it?  Thanks!

Employee onboarding and offboarding without using HRSD module

Hi Community, I want to use ITSM module for employee onboarding and offboarding as we are not supporting HRSD module for our customer. I know we can use order guide in this case. But employee onboarding and offboarding is happening in successfactors ...