CMDB CI Application Status shows Pending Install.

JahanzebB
Mega Guru

‎03-28-2019 12:50 PM

We have a CI on the Applications table (cmdb_ci_appl) that shows the incorrect Install Status. The status needs to be moved to install so this application can be made available to users in Production. How do we update the Install Status from Pending Install to Installed? 

 

Thanks,

JB

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Linda S
ServiceNow Employee
ServiceNow Employee

‎03-28-2019 01:34 PM

Do you have a CI and Asset record for this cmdb_ci_appl?

 

 

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JahanzebB
Mega Guru
In response to Linda S

‎03-28-2019 01:44 PM

Not quite, we do not have a CI or Asset record for this cmdb_ci_appl. Which one would I need? How are those used for updating the install status? 

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Linda S
ServiceNow Employee
ServiceNow Employee

‎03-29-2019 06:28 AM

Would you be ok with adding a screenshot of the issue you are describing?

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