CMDB, ITOM and Service Mapping admin role

[James40]

Hi,

I am new in CMDB. I would like to give a team full admin access to CMDB, ITOM and Service Mapping. I don't have cmcb_admin role in my instance. I search on Service Now and i can't find Admin role for CMDB.

Thanks,

James

[dave_greene · Accepted solution]

Hi James, you should have an ecmdb_admin role in the instance. This should allow them admin access to cmdb

[Anshu10]

Hi @dave_greene 

Whats the difference in sn_cmdb_admin and ecmdb_adamin role?

[Anshu10]

Hi @dave_greene 

what's the difference between ecmdb_admin and sn_cmdb_admin role.?

[Prabu Velayutha]

ECMDB : The ecmdb admin role is essential for creating and gaining access to baselines. CMDB baseline provides capabilities that enable the administrator to comprehend and manage configuration items (CIs) changes in the CMDB

SN_CMDB_ADMI : Provides full access to CMDB data, tools, set policies like class manager