Resolved! How do you style forms?
I see that you can style fields, in the field styles section, but how would one style a form, such as the incident form?
Forum Posts
How to track DELETED user
a user from the User lis was deleted and then after LDAP sync it was created- i want o see who deleted this is it possible? please let me know
Resolved! Business Rule help - update incident state when commented
I am currently trying to make it so when a user adds a comment to their incident in self serve view that it will update the incident state. I have an incident state that is custom (10) and it's need more information. When the user replies to emai...
Resolved! Parsing XML with namespaces
I am setting up an integration with Workday. I am making a soap call from a business rule, in which it returns XML in the response. This response (wd:Get_Workers_Response) contains about 1000 records which I would like to separate out by user (Worker...
LDAP import missing values
Hi, we've got a LDAP data source setup (using a MID Server) which is only pulling in 6000 out of 7000 records. I can see AD groups that are virtually identical in name and all other attributes (except the obvious ones like ObjectSID, ObjectGUID sa...
Writing to the activity log/Work Notes
I'm trying to write to the work_notes field in a before insert business rule. i've tried: 1. current.work_notes = ".....";2. current.work_notes.setJournalEntry('....'); I've seen #1 work but not consistently. I'm not sure if there is a scud missile...
Roles for Email Template Maintenance
All: We're implementing a new instance of ServiceNow and I need to modify the email templates generated during Incident Management. I have no problem accessing and adjusting the templates as an administrator but the person I want to do the maintenan...
Resolved! Populate Assigned To on Request & RITM
Hi all, I have been trying to find a way to populate the RITM 'Assigned To' field with the Request's 'Assigned To' info. Basically when someone submits an order guide via the Service Catalog a request is created and the 'Assignment Group' field on...
Adding multiple items to the Cart via Script.
Hello Everyone, I'm trying to implement a virtual cart which will collect the records from webservice and add all the records as a Item in the cart. In the Example at wiki only one item is added via script. while I am trying for multiple item. The...
Modifying number maintenance
1. What are the potential implications of changing the numbering system so that it display INCYYYYMMDD.0000 e.g. (INC20140925.0001)2. Please advise how can this be technically achieved. My thoughts are not to tamper with the OOTB functionality but t...
Edit Incident Management numbering scheme
Hello Everyone, I'm looking to integrate my instance of Service-Now with some of our vendors which are currently using Service-Now. The purpose is to move tickets back and forth and to enable my instance of SNOW to be the single source where everyth...
Question on deactivating users from LDAP - Best Practice, How others are doing this.
We are preparing to integrate to Service-Now, and will be using LDAP to retrieve our user records. I've reviewed a few articles on how to detect disabled users in the LDAP process. Two methods are mentioned; Using a Separate LDAP process to filter ou...
Resolved! Primary Key in a Table ?
Hi everyone !! How can I set the serial number field as a primary key in the table of hardware assets ?? To not enter two equal serial numbers . Thanks.
Logistics/Inventory Management/Warehouse management/Integration
Hi, I've tried to search on the subject but have failed to find what I'm looking for. I've got two questions: Lets say Arla Foods wants to use ServiceNow in their distribution centers (DCs) and warehouses.Where would something easy as e.g. a stock...
Resolved! Company logo different for different company user
HI I have created a company profile and made changes to the logo, which shows up on the left side. but i have an issue . whenever a user who has a difffernt company logs in the logo changes to his company's profile. I need the instance to sh...
