ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How can I create a filter for all tickets I have touched today?

I work on a service desk.   Sometimes I will see tickets submitted via self-service, and I may add a work note, or reassign the ticket to Tier 2.   Later in the day someone asks about an issue and I realize that ticket concerned that issue, and my bo...

mikeadams by Tera Contributor
  • 6868 Views
  • 5 replies
  • 4 helpfuls

Resolved! Exporting Scheduled Reports into Excel format

Hi! Currently we are working on Eureka. We created few weekly reports based on some criteria(like CIs, assignment groups and created dates etc.,) and created a trend chart. Now I would like to have this report scheduled to email in excel format but o...

manojvegi by Mega Contributor
  • 3755 Views
  • 3 replies
  • 2 helpfuls

policy vs process vs SOP

Hello all,I am looking for some clear examples on the different content needed for policy, process, and SOP documents in order to create some templates for my team.   We tend to use the titles and others such as "job aids" "run book" "workflow docume...

Resolved! Splitting multi line text in a Transform Script

i want to transform (source.description) data which is in this format:1. Click Website, 2. Enter Login Information, 3. Click Login, ...."Into an HTML field (target.u_description) in this format:1. Click Website,2. Enter Login Information,3. Click Log...

minaz by Giga Expert
  • 2912 Views
  • 6 replies
  • 1 helpfuls

Resolved! glide record for querying knowledge base

I want to make a glide record query that querys a knowledge base and then sets all articles in it to "disable_commenting = true", however, my script isnt working.   What is wrong here?//Query the LegalEase knowledge base and find records that have di...

Resolved! Access table data without logging in

ctomasi tagging you since one of my fav Here it is,Initially, I created a UI page(public) but it was static. Later, we wanted to make it intelligent and decided to keep all our data in tables.Now, we are able to access the UI page without login. The ...

Resolved! ServiceNow Testing Tools

Hey All,Can anyone recommend some tools they use for testing ServiceNow. I started coding using java and selenium, but it was very time consuming. About 200 lines of java for one test case. Specifically I am looking for tools that can record your act...

Resolved! Email field on glide_list fields

Hello thereSearched quite a while but could only find answers on how to disable the email field on client lists...but I need to have one on an new field I have created. So it looks like if this should be default, but on my field it is not showing by ...

dantm by Kilo Contributor
  • 2664 Views
  • 5 replies
  • 1 helpfuls

Gliderecord in reports

Hi, am new to servicenow, am working on reports module. I need to know where I can write a gliderecord query to fetch the data..? Revert to this query is much appreciated. Thanks in advance

Roles not getting added

We are facing issue in adding roles to users. Once "edit" button is clicked and role is added it takes me to the previous page giving the messages that the role got added , but once i am checking the users profile its not coming in the role tab.I hav...

Best Practice & General Consensus for Ad-hoc Requests

We are new to SN and we seem to be getting mixed advice on the where to, and how to record ad-hoc requests in SN.The 2 options we have at the minute are;-Create a custom table for ad-hoc requests-Record in incident table and set categories as request...

Kieran Marsh by Tera Contributor
  • 2377 Views
  • 2 replies
  • 1 helpfuls