Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

CMDB Search not working in Global Search

psyherin
Kilo Sage

Hi,

I have recently installed CMDB Search plugin in my PDI to test the functionality. As per the docs https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/product/configuration... Activating CMDB Search triggers Zing text search indexing of all CMDB tables, since the Zing search engine is required for some CMDB Searches. Under text indexes I can see it has already completed the indexing and I have tried regenerating text indexes but it is still not working. 

Am I missing something here? Is there additional configuration required?

Thank you in advance.

11 REPLIES 11

Community Alums
Not applicable

can you help me with a screenshot as what you see.

Here is the screenshot

find_real_file.png

Clicked advanced view still nothing

find_real_file.png

Community Alums
Not applicable

 

Hi,

In your previous screenshot, you will have to give "User group" information.

 

 

Sorry where do I have to give "user group" information? Not able to figure it out

Community Alums
Not applicable

Here:

find_real_file.png