CMDB Search not working in Global Search

psyherin
Kilo Sage

Hi,

I have recently installed CMDB Search plugin in my PDI to test the functionality. As per the docs https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/product/configuration... Activating CMDB Search triggers Zing text search indexing of all CMDB tables, since the Zing search engine is required for some CMDB Searches. Under text indexes I can see it has already completed the indexing and I have tried regenerating text indexes but it is still not working. 

Am I missing something here? Is there additional configuration required?

Thank you in advance.

11 REPLIES 11

Community Alums
Not applicable

can you help me with a screenshot as what you see.

Here is the screenshot

find_real_file.png

Clicked advanced view still nothing

find_real_file.png

Community Alums
Not applicable

 

Hi,

In your previous screenshot, you will have to give "User group" information.

 

 

Sorry where do I have to give "user group" information? Not able to figure it out

Community Alums
Not applicable

Here:

find_real_file.png