Hi, here i have one typical task that is send notification when Due date and time reached Ex: in incident table i have 5 incidents first ---> due date 26-04-2018 16:00:00 send notification exact at 26-04-2018 16:00:00 second--->due date 26-...
How to do the Version Control for Configuration Items? Also, what reports are available out of the Box for Configuration Management?
Hello,We are working on making some Standard Changes available through the Service Portal. I noted a couple of issues in the widgets, the one for Proposing a New Template, as well as the actual Standard Change. For this question, I will focus just on...
My request is: i would like to see software installation records under Computers(cmdb_ci_computer) table of related list table Software installations.... In Both tables - Related list table is same (software installation) Condition: computer tabl...
Ui Action: Assign me if(gs.getUser().isMemberOf(current.assignment_group));{ current.assigned_to = gs.getUserID(); } if he is not a member in that group then popup message
I have identified a very generic Service Item that is being used in place of better targeted services, I wish to disable / deactivate/ hide but not just delete as this could orphan the currently logged tickets(I think?) Is there a way to hide this se...
I need to create a business rule that auto closes tickets based on specific short descriptions. I am currently running the following rule. I want this rule to Automatically close with no interaction from our technicians. Every time the rule ru...
How do you opt into Benchmark? I can see there's a user account in my instance and it's currently active. Also how do you configure who receive the benchmark data, there's currently no notification setup for this?
Hello, What is the best way to reset Change Management back to OOTB? We made several changes to some of the forms that were deemed to be too complicated and our MT is wanting to go back to OOTB. All of the changes were captured in Update Sets but whe...
Hi Community,We have one itil user who does not have a work notes field on RITM and catalog TASKs forms. She is able to see the field on the Incident form.It's really strange. The post button is visible, but the entry field is missing. The user does...
Hey folks this is a very broad question but I was wondering if there is any best practice documentation on adding custom user fields to a table? There are many tables in ServiceNow that are used by multiple modules and we have a need to add some add...
I have created a catalog item that is fairly complex with quite a few fields (variables) on it.Currently, when our approvers click the link to view the service catalog request and all of the requested items, they cannot open up the requested item to ...
Hello - very new to ServiceNow and probably getting ahead of myself.We will use both Okta SSO and native ServiceNow logins. I've configured the Multi-Provider SSO plugin, and can login with the admin account and an SSO account without incident. S...
Hi, For example, if the Alert Due Date was originally set on the HR Form Request for 10:04:00AM on 27/04/2018 and the form is submitted, an Event is logged and sits in the 'Ready' state until that time. If the Alert Due Date is then changed to 10:0...
We have a requirement to populate all upstream relationships in the Affected and Impacted CIs on change requests based on their relationship type.We are using three relationships: Depends on::Used by, Used By::Uses, and Used::Used By.We can get (usin...
