Dear All, I have a requirement in which I need ti grant access to item if user has a role or has a checked box in user profile as true. I checked the code using logs, but inside_2 is returning. Below is my code: checkCondition();function checkCond...
Hi all. We would like to use the term Service Catalogue instead of Service Catalog as we use GB English in New Zealand. I have been able to find almost all places to change this term except for the Service Portal Index page Banner link (see attachmen...
In case I will connect to Service Now API to update and retrieve information for my Tickets/Incidents and allow users in my organisation to track and update information from my custom made UI that utilises REST API will it breach license agreement ?
Hi, How ACL's are performed on Child tables if ACL's are applied on Parent Table Ex: if i applied READ type ACL's in TASK[task] table on fields Short - description, state, description how this READ acls will effected on Incident, problem, change
Can the fields in incident table be hided by using server side scripting?
Hi, When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in ...
I am trying to find out the number of childs that exist to a parent by gliding the relationship table, I am using the below script but result coming as 'undefined'. var ciSysIds = ['09653fa7db4f9b00e0a45bc0cf96192c']; var agg1 = new GlideRecord('cmdb...
We are currently resetting our ServiceNow instance, and implementing a lot of our modules along with developing new processes to ensure that we can support these modules properly.Two of the key items that we are working on implementing are Configurat...
in our incident form a customer will receive an email stating that their incident has been resolved and it provides a link to reopen it if they feel it is not resolved. Sometimes a nice customer will reply with a comment saying they were satisfied ...
In Change, is it possible to restrict a Standard Change template to only specific ITIL users in ServiceNow? For example, can the template be restricted to specific Assignment Group(s)?
Hi, please explain about Lock , how it will works ?? and Don't Copy paste servicenow wiki information. explain it in real time scenario
We're in the process of determining the best way to separate data in our SN instance. So far from what I currently understand of our business requirements I think Before Query Business Rules are going to be the best fit for our needs. I've found lots...
what is the purpose of sys_history_line
We have just upgraded from Express. I have enabled the Service Portal. Everything seems to be working, however when I click on "Get Help" I get the attached page saying "You do not have permission to see this category". Click here for the image I've ...
Too many requesters' are all requesting toner even though their is already an existing request for that very same request. Presently in our Service Catalog Item (for Toner) we are using the "workflow" for the flow of the request. I'm unsure if I want...
