ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

What is the life cycle of problem with known error state?

What is the life cycle of problem with known error state? While working in problem I make a problem state as known error and update the record. Then my record was get in to the known error database. Then what is the flow of my problem and how it will...

Rajan3 by Mega Expert
  • 1855 Views
  • 2 replies
  • 0 helpfuls

Resolved! Import data into Duration type field

Hi SNians, I am working on a Custom table that i have created and wanted to *IMPORT DATA INTO THE DURATION FIELD*  AFAIK Servicenow accepts values in milliseconds. I have duration in excel ranging from 15 mins to 20 days. Understanding this i convert...

Resolved! RITM Variable Used In Notification (Send To)

We receive standard forms via email from individuals outside of our domain.   These email are generated by an auto process and are always sent by a generic Service Account that is not a user in our list.   As such the RITM are "Requested For = Guest"...

kevinthury by Tera Guru
  • 2597 Views
  • 5 replies
  • 1 helpfuls

How to show the output of a script include in service portal page?

Hi, I have written a script to show the total count of searches with zero result from text_search table. I need to display this count on a service portal page. When i tried including that script on the server side of the widget, page reloading was de...

Gopi22 by Giga Guru
  • 972 Views
  • 2 replies
  • 0 helpfuls

Resolved! How do you upload a duration field from excel?

Does anyone know how to upload SLA durations from a spreadsheet?When I export from SN, the system converst to seconds, e.g. 86400 for 1 day.But, boy oh boy, does it not like it that way on import. When I upload new SLAs from a spreadsheet (xls format...

Resolved! Script for user approval in catalog workflow

Hello - I am have a "user approval" activity in my catalog item's workflow and I want to use conditions to state who the approval should come from.  I can script the conditions, but I don't know how to script the approval parts.  It should look somet...

johnsonjohn by Tera Contributor
  • 1647 Views
  • 12 replies
  • 4 helpfuls

Resolved! Can you use a variable for regex field validation?

Has anyone been able to build a dynamic regex string in a Catalog Client Script to validate an entry in a service catalog field. We want to check that the IBAN field is filled in with a country-specific two letter prefix and be a country specific len...

Removing special characters from a string field

Is there a way to prevent/remove special characters from displaying in the Short Description (string) field on a form? For example, users are able to copy and paste a title of a knowledge article, including the star rating. This is then carried throu...

natty29 by Kilo Contributor
  • 6512 Views
  • 1 replies
  • 1 helpfuls