Hi everyone,
We are testing the Coaching portion of ServiceNow
Currently we are only going to use it through manual creation from the sn_coaching_assessment table. It's mostly an OOTB experience, except for some changes to the form layout.
We've added some custom UI actions to move the coaching through the states without having to use the state dropdown.
Now that the background is out of the way, the error I'm having is the display of the Assessments to the Trainee. We've created the Assessment, linked the trainee under the "assessment_of" field, and used the record field to attach a Task.
The error comes from no matter what state the coaching is at, the trainee is unable to see it in the Coaching assessment table. I've impersonated the user in nonproduction to test to confirm it won't display in the list so the trainee is unable to interact with the assessment.
I've confirmed through "Analyze Permissions" that the user should have access, I've double checked the roles are assigned both at a group level, and inherited at the user level.
We just are unable to see the coaching for the trainee to interact, review and acknowledge they have taken they have viewed the coaching.
Wondering if anyone else has had this experience or has an idea on what I can try next to get it working.
thanks.
