snc_internal can t see reference field in service portal

[ghzelmed]

Hi, 

I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. 

But with snc_internal user they got empty list for a reference variable that reference a personalized table.

Could you help me understand what to check first to understand this issue? 

Acl is working fine , snc_internal have  read access to this personalized table.

i am confused.

help please

[Harish KM]

Hi @ghzelmed you said ACL is working fine, can you impersonate the internal user and check whether the records are visible to them on that table in backend?

[DaisyB057891995]

Yeah, very strange though and I ran into the same issue. The user can read the reference records when doing a <table>.list on the filter navigator or trying it in the service catalog, but the reference does not show any record in portal.

The table referred here is sys_user_group and role getting into this issue is snc_internal.