snc_internal can t see reference field in service portal

[ghzelmed]

Hi, 

I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. 

But with snc_internal user they got empty list for a reference variable that reference a personalized table.

Could you help me understand what to check first to understand this issue? 

Acl is working fine , snc_internal have  read access to this personalized table.

i am confused.

help please

[Harish KM]

Hi @ghzelmed you said ACL is working fine, can you impersonate the internal user and check whether the records are visible to them on that table in backend?