Color coding/Add text to the Parent Incident Column in List View

[Chris Armstron2]

Hi,

I am in the process of attempting to either add color coding or some verbiage/text that says "Parent Ticket", in the'Parent Incident' fields, within the incident list view...if the ticket is a Parent.

I've tried going to Field Styles and have tried a number of variations similar to:

Has anyone had any luck with adding field highlighting/color coding to the parent incident field, or perhaps some text?

Thanks,

Chris A.

[Ahmmed Ali]

Hello,

I was able to achieve it as below.

Thanks,

Ali

[Jim Coyne]

It would make more sense to highlight the "Number" field because "Parent Incident" is only populated on the child and not the parent record: 

Using the following Style:

[MateoBilandzija]

Does it really worked by you out ? By me its failing 

[Jim Coyne · Accepted solution]

Another way of doing it would be to create a new Calculated field called "Parent/Child".  Using the following script, it would return an empty string, "Parent", "Child" or "Parent and Child":

(function calculatedFieldValue(current) {
	var answer = [];
	if (current.child_incidents > 0) {
		answer.push("Parent");
	}
	if (!current.parent_incident.nil()){
		answer.push("Child");
	}

	return answer.join(" and ");
})(current);

This would be the result:

That might be better, as there would be no question about the result, instead of having to remember what that gray dot meant.