Still jumping into Service Catalog. Not sure I understand the difference between the Request Approval and a Requested Item Approval. Is the Request record/workflow where you will always capture the approval? Or can you also capture the approval ...
Hi,We have an integration between ServiceNow and Bomgar. One of our record producers is responsible for launching a chat window to Bomgar. The "Start Chat" button within the record producer generates a Bomgar URL and contains parameters. We wan...
Is there a way to display the green + relationship editor icon on a CI form via ACL or other manner? We've implemented ACLs on cmdb Tables to prevent unauthorized updates/creates on the CMDB tables, only members of the support group and a few other...
We use UI Policies to show and hide a lot of fields on the Change form based on the Category. When the approver looks at the approval view it shows all the fields from the Change form on the summarizer (formatter). We would like to only show fiel...
Hi,We are on Helsinki, patch 8, and are trying to build a self-service portal for our Customers. I must be looking in the wrong place. I cannot find any documentation on how to configure the external portal. Is there any additional costs to this func...
HiThe activity stream work in different ways in different instances.. and I can't figure out why.When I upload an attachment to an incident in one instance just by moving it to the incident, its uoloads correctly, and can be accessed the normal way i...
I have an onChange script I'd like to run on a catalog item but my script doesn't seem to be working. Any thoughts?function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; }var type = g_form.getValu...
However, when I impersonate a user with the same roles, I can see all of the users. Any idea what the problem could be?
We are trying to use the Agile / SDLC module to track our development work against the platform, creating enhancement records and defect records, then creating stories and linking them to a release.The process is pretty rough around the edges, but it...
How to capture only those tickets that were downgraded from different priorities with some basic info like from 'Priority 1' to ''Priority 2' and by whom & when, in a report format?This info is however available in worklog, and stored in incident_met...
What do most companies use for Root Cause Code choices listed in Problem Module? More than five choices offered?
Hello all, Quick question I was hoping someone might be able to shed some light on. We've set up basic SLA's in the system, and all seem to work ok unless a ticket is opened and resolved in the same instance (e.g. without creating, saving, then going...
Could someone please explain the difference and usage of Variables & Fields?For me it looks like variables are meant for catalog items and visible for normal users and Fields are meant for ITIL users/assignment group members. Is my understanding corr...
Can anyone help me how to find Sys_Properties option in application navigator, or how to enable this feature and how to disable the response time by setting the glide.ui.response_time property to falseI am using service now express trial instance.
Hi SNC,For those who are not yet drowning in Christmas celebrations:)A question which has been commented in some posts here, but has no clear answer, so I decided to gather some opinions here.We are in the state where we want to clean up our CMDB a l...