Comments and Work Notes are gone after Cloning from PROD to TEST instance

Ankit67
Tera Contributor

‎08-29-2023 12:51 AM

Comments and Work Notes are not visible in Activity logs after Cloning. Activity logs have been deleted after Cloning. Which tables we need to Preserve and Exclude before Cloning so that there will be no miss of Comments and Work Notes.

 

Can we Preserve the Comments and WorkNotes not to be Deleted only for Story Module?

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Maik Skoddow
Tera Patron
Tera Patron

‎08-29-2023 04:36 AM

Hi @Ankit67 

your question makes no sense! If you preserve or exclude the journal table, you will end exactly in the scenario you have described. Therefore make sure the table sys_journal_field is NOT contained in the list of excluded or preserved tables! OOTB it isn't, and therefore I guess someone has added it accidentally.

Maik

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Ankit67
Tera Contributor
In response to Maik Skoddow

‎08-29-2023 06:10 AM

his table is not added in Preserve and Exclude tables but Comments and Work Notes have been deleted after cloning

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Maik Skoddow
Tera Patron
Tera Patron
In response to Ankit67

‎08-29-2023 06:25 AM

Hi @Ankit67 

 

okay, good to know.

 

However without access to your instance for a deeper investigation my only idea is, that someone added any Clone Cleanup Script which is responsible.

 

Maik

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