I have created a business rule and i am not using current.update() in the code. But still comments are entering twice in service request. Kindly help me asap.
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Regards Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer LinkedIn: https://www.linkedin.com/in/dratulgrover YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
I would suggest you to check if there is any workflow/flow or Business rule attached to RITM is adding any additional comments. You need to narrow down the places from where your request is getting updated. This should give you the reason of duplicate comments.
