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07-20-2022 09:19 PM
We have Assess button on the problem form which is OOB. When we click on this button the state will move to to assess.
But, when we impersonated with itil user it is not showing in the form.
In my requirement it should be visible to itil user also.
This is the condition I have given :
Note : In below condition i just added gs.hasRole('itil') only
gs.hasRole('itil')&¤t.canWrite() && (current.state != ProblemState.STATES.ASSESS) && new ProblemStateUtils().validateStateTransition(current, ProblemState.STATES.ASSESS)
Solved! Go to Solution.
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Problem Management

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07-20-2022 09:29 PM
Hi In your Assess UI action secrion there is a role section where problem_coordinator is assigned. Itil users needs this role as well to view Assess UI action. Refer screenshot attached
Harish

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07-20-2022 09:29 PM
Hi In your Assess UI action secrion there is a role section where problem_coordinator is assigned. Itil users needs this role as well to view Assess UI action. Refer screenshot attached
Harish
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12-20-2022 02:37 AM
Thank You Harish though i was able to get assess button using require role by adding itil not getting save button on assess dialog form view.
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01-02-2024 07:41 AM
how can we whrite content in the ui action