Need to visible Assess button to itil users on the problem form?

Shiva prasad t
Tera Guru

We have Assess button on the problem form which is OOB. When we click on this button the state will move to to assess.

But, when we impersonated with itil user it is not showing in the form.

In my requirement it should be visible to itil user also.

This is the condition I have given : 

Note : In below condition i just added gs.hasRole('itil') only

gs.hasRole('itil')&&current.canWrite() && (current.state != ProblemState.STATES.ASSESS) && new ProblemStateUtils().validateStateTransition(current, ProblemState.STATES.ASSESS)

1 ACCEPTED SOLUTION

Harish KM
Kilo Patron
Kilo Patron

Hi In your Assess UI action secrion there is a role section where problem_coordinator is assigned. Itil users needs this  role as well to view Assess UI action. Refer screenshot attached

Regards
Harish

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3 REPLIES 3

Harish KM
Kilo Patron
Kilo Patron

Hi In your Assess UI action secrion there is a role section where problem_coordinator is assigned. Itil users needs this  role as well to view Assess UI action. Refer screenshot attached

Regards
Harish

Thank You Harish  though i was able to get assess button using require role by adding itil not getting save button on assess dialog form view.

sai kiran
Tera Contributor

how can we whrite content in the ui action