Completing risk assessment wipes Assignment information from change

[ShreeyaSatam]

In Change model we have created Custom Business rule to make Risk assessment mandatory before moving the change request to Assess State and we have created UI policies to make Planning, CI, Assignment group, Assigned to field before moving to Assess state.

If user update information in these fields which are mandatory before moving to Assess state before completing the Risk Assessment then information added in these field vanishes.

User has to add information in these fields again after completing the risk assessment.

I am looking for solution how users can save information even if Risk assessment has not completed

[Dr Atul G- LNG]

Hi @ShreeyaSatam 

Technically, it shouldn’t happen because whenever there’s a change from New to Assess, the system checks the risk assessment and raises a flag if it’s not filled. You need to check whether the UI Policy or Business Rule is working before or after the change."