Conditional Script Writer group after Zurich upgrade

pramodkumar · ‎01-20-2026

Hi All,

After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the purpose of this group?

Thanks!

Ankur Bawiskar · ‎01-20-2026

@pramodkumar

for security purposes and better scripting governance

check these links for good explanation

Scripting Governance tool and Conditional Script Writer group overview

Why Your Admins Can't Script Post-Zurich Upgrade: Mastering ServiceNow Scripting Governance

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

jean-pauldehaas · 2 weeks ago

please also checkout this in another post:

Victoria Drobys

Tera Contributor

Options

‎11-21-2025 11:37 AM

Hi @RC19

Based on my experience with Zurich, I recommend adding this role for users who already have the following roles

1. admin - since admins usually work with all types of scripts;

2. itil -because ITIL users need access to HTML fields (as you mentioned in Problem form);

3. knowledge - because the Knowledge Article body is an HTML field

And this is a bare minimum for the ITSM.

ServiceNow recommended to include this role to the groups (not into the roles directly)

It’s a weird concept, but I don’t see any better option. HTML fields are used everywhere in the instance, and even though assigning access user-by-user sounds nice in theory, it just doesn’t work in real life.

I hope my reply helps. Thank you