Conditional Script Writer group after Zurich upgrade

[pramodkumar]

Hi All,

After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the purpose of this group?

Thanks!

[jean-pauldehaas]

please also checkout this in another post:

 

Victoria Drobys

Tera Contributor

Options

‎11-21-2025 11:37 AM

Hi @RC19 

Based on my experience with Zurich, I recommend adding this role for users who already have the following roles

1. admin - since admins usually work with all types of scripts;

2. itil -because ITIL users need access to HTML fields (as you mentioned in Problem form);

3. knowledge - because the Knowledge Article body is an HTML field

And this is a bare minimum for the ITSM. 

ServiceNow recommended to include this role to the groups (not into the roles directly)

It’s a weird concept, but I don’t see any better option. HTML fields are used everywhere in the instance, and even though assigning access user-by-user sounds nice in theory, it just doesn’t work in real life.

I hope my reply helps. Thank you