Configuration Item not displaying data on incident form

[Gopal14]

Hi Team,

when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field.

However, I have not given the configuration item value on the incident form. after the creation of the incident I want to give the configuration item value, When I am selecting it is showing the message “No records to display”.

Can anyone help me with this?

Thanks in Advance

[Ankur Bawiskar]

Hi Gopal,

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur