Configure Global Search to Search for records
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07-09-2025 07:56 AM
I have 3 Configuration Item in my system with name as:
1. Test1234
2. Test12
3. Test
In Yokohama when I try to do a global search in ServiceNow by searching only 'Test' then it shows the CI with 'Test'. But now my requirement is that when I search for 'Test' via global search it should show me all the CIs in my instance starting with 'Test'. So it show me all the 3 above CIs.
Can someone please help me on how I can achieve this
1 REPLY 1
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07-28-2025 08:54 AM
I would check the configuration in System Properties > Global Text Search.