Configure Maintenance and Black out Schedule

[Community Alums]

ITSM SIMULATOR, HELP!!

Maintenance and blackout schedules should be defined and available in the system so that change requesters understand when a change can be implemented and when they should not be implemented.

1. Create a maintenance schedule named: "Data Center - Maintenance Weekend Schedule".

a) Should be applied to all "Network", "Unix Server", and "Linux Server" CI classes.

b) Create a schedule entry for all day, every Monday (repeating weekly) until the end of the year as part of this schedule.

2. Create a blackout schedule named: "Monthly Freeze/Blackout Period".

a) Should be applied to all CI classes.

b) Create a schedule entry for every 3rd Thursday of each month (repeating monthly), until the end of the year as part of this blackout schedule.

Can someone point out what's wrong here???

[Steven M_]

Hi,

Might not be interesting for Imran anymore but could possibly be for anyone elese.

Today, I had the same issue. Configured everything the same way as Imran did but validating the task always failed. I was even already trying to import the XML file as attached to this post here:
https://community.servicenow.com/community?id=community_question&sys_id=d42f18a1dbfef090fd8d2b6913961903&view_source=searchResult

Then I realised that I created just another Maintenance Schedule entry for Monthly Freeze/Blackout Period instead of a separate Blackout Schedule. I was so lost in the actual implementation that I did not realized the complete wrong placed entry.

So, just make sure that your are in the right Schedule sub-section 😉

[Janeen Osselbo1]

Steven, I'm not sure what you mean by your response.  Can you share more?

[chrisperry]

Thank you! This was exactly the issue I was running into.

[marianbruma]

It looks like there's an issue with the blackout schedule named "Monthly Freeze/Blackout Period" that was created. Specifically, it seems that the condition for the blackout schedule wasn't set to apply to all CI classes.

To correct this issue, you would need to add a condition to the blackout schedule that specifies which CI classes the blackout schedule should apply to. This is typically done by adding a condition based on the "Class" field in the CI table.

Here's how you could add the condition to the blackout schedule:

1. Navigate to the "Blackout Schedules" module in the ServiceNow platform.
2. Find the blackout schedule named "Monthly Freeze/Blackout Period" and open it.
3. Click the "Add new condition" button to add a new condition to the blackout schedule.
4. Fill in the following information for the condition:
   • Field: "Class"
   • Operation: "is anything"
5. Save the changes to the blackout schedule by clicking the "Update" button.

With this condition in place, the blackout schedule will be applied to all CI classes, ensuring that change requesters understand when changes should not be implemented.

[pjftenorio]

Hi it might be late, but this might help other people
Maintenance Schedule is different from Blackout Schedule in Application Navigator, some of you might be creating also in the Maintenance Schedule which I did. Lol.

Choose the 3rd thursday in your calendar.