Configure mandatory fields on an incident form (Task 2) ITSM Simulator

[Guichard C]

I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy

[Musab Rasheed]

Hi,

You need to create UI policy for that by using 'Not one of' operator, Please go through below video and write UI policy and validate, It won't be good if I give you complete solution here. 🙂

https://www.learnnowlab.com/UI-Policy/

Mark my answer as correct if that helps.

[Community Alums]

Hi 

actually i am getting error on part 1:

Please validate that fields inherited from the task table are mandatory on the incident form only.

but i did all the fields mandatory [ Caller, Category, Subcategory, Configuration item, Assignment group and Short description ] but still getting error in part 1.

can you help me with this 

Regards

Jyothinath

[CaroKo]

Hey, the same for me. Were you able to solve the issue?

[jay_mcc]

Any luck on this? Trying to figure this out and apparently the course hasn't been updated AT ALL to make the instructions more clear. I've created dictionary overrides for the task table fields, and I've made the incident table fields mandatory, and it still seems to think they're mandatory for more than just the incident form. Garbage training courses and simulator instructions.

[GurusankarR]

Hi, have you found the solution for this? I am also at the same state, got stuck here.