Configure mandatory fields on an incident form (Task 2) ITSM Simulator

[Guichard C]

I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy

[jay_mcc]

Any luck on this? Trying to figure this out and apparently the course hasn't been updated AT ALL to make the instructions more clear. I've created dictionary overrides for the task table fields, and I've made the incident table fields mandatory, and it still seems to think they're mandatory for more than just the incident form. Garbage training courses and simulator instructions.

[papillon]

I am having trouble with

2. Using a UI Policy, make the Assigned to field mandatory for all States values except "New" or "Canceled" 

This is what I have below:

[ICaTonyBalde]

Hello there,

You don't need to add the condition twice, select both options "New" and "Canceled", no need for the "Or" operator.

[sokonkwo84]

I am guessing you already had this figured out but I'm answering in case someone else needs help.

Instead of having two different conditions, you should use "is one of" as your operator and select all the states except New and Cancelled.

[rukshanakir]

Thank you so much this was very helpful