Hi All,
I am currently doing simulation exercise for course "IT Service Management (ITSM) Implementation Simulator (Course) / Configure risk conditions (Content)". Below is the test:
Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy:
- If lead time of 7 days is not met for model = Normal change request, Risk should be set as "High", Impact should be left alone.
- If lead time of 3 days is not met for model = Standard change request, Risk should be set as "Moderate", Impact should be left alone.
1. Disable Risk Condition "Insufficient lead time".
2. Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be left alone.
3. Add a new risk condition: "Insufficient lead time - Standard Change" so that if a lead time of 3 days is not met for Standard change requests, the Risk will automatically be set to Moderate, and Impact should be left alone.
Below is the configuration I have done
Below error received:
I tried few steps like reusing existing system generated condition but did not find operator '!="
Please help.
