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Resolved! Need help in Number field

Hi Community, I have a requirement where I need to change the prefix of Number field onchange of a field. For example if State changes to 'XYZ' the prefix should be 'ABC' and if the state changes to 'TEST' the prefix should be 'abc'. How we can achie...

Pihu1 by Tera Contributor
  • 1111 Views
  • 10 replies
  • 2 helpfuls

report on related links

can we make a report on related links? for ex: in my form in the related links, there is a link named "view users reponse" where it basically shows the response given by an individual. can we make a report of that.? Basically whatever the user has re...

RC12 by Tera Contributor
  • 686 Views
  • 2 replies
  • 0 helpfuls

Change Management wizard modifications

I am looking to make modifications to the 'Create New' wizard for Change Management. I cant seem to find the wizard. I look in the "system wizards" application at the "wizards" module but there is no wizard in there for change management, i just see ...

chazz1 by Mega Contributor
  • 2340 Views
  • 3 replies
  • 3 helpfuls

Resolved! how to hide the button

hi  ihave a requirement that, we need to hide the close task button  and close complete option in state field on change task when rfc record is created  on change request and change task short description contains System Test & Validation. below  are...

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msc by Tera Contributor
  • 2005 Views
  • 19 replies
  • 3 helpfuls

Approval tab (related list) in scoped app

Hi All, I have a scoped app that is being worked on and want to be able to have the approvals tab in the related lists.  The table doesn't extend the task table. If I try add the list it's not an option in there.  I've tried in scoped app view and al...

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MichaelW by Tera Contributor
  • 2333 Views
  • 26 replies
  • 3 helpfuls

How to show drop down values based on Country

I have created a string field in CMN location with choice values and given the dependency value as Country. I have created one more field on task table with choice data type given cmn_location table as the choice table. On Incident table when I selec...

VIshnu65 by Tera Contributor
  • 780 Views
  • 5 replies
  • 0 helpfuls

Resolved! security constraint message while accessing custom table

Hi Expert, Thanks in advance . While accessing the custom table for non admin user security constrain prevent access to requested page gives. Total 33 ACL , no Before query BR  .and only 6 acl for read level, Do i need to check anything else? Please ...

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Rex2 by Kilo Contributor
  • 1071 Views
  • 4 replies
  • 0 helpfuls

Kb articles are not visible in the portal view.

Hi all,   we created a new knowledge base in service-now instance and added KB owner and Manager and in Can Read we add roles as well. We added categories for KB articles also. For admin users the KB articles that are published are visible. For Non a...

Balaram7 by Kilo Sage
  • 1203 Views
  • 3 replies
  • 0 helpfuls

New non-prod environment setup

We've recently acquired another non-prod instance to use and I was looking for some best practices to set this up.Could I confirm If I can simply:1. Request a clone from our prod instance to the new one ?2. Set-up the remaining items e.g. email setti...

Mark C_ by Tera Expert
  • 705 Views
  • 2 replies
  • 0 helpfuls

Resolved! What are Outage Incidents?

Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.