Resolved! what is the difference between getFields() and getElements()?
What is the difference between getElements and getFields method. Pls explain with examples...
Forum Posts
History List missing but Calendar history is there
We have a few random tickets that when you click "History" and then "List" to get history list, that it shows no results, but yet if you choose "History" and then "Calendar", on this same ticket, it shows calendar results. Yet on other tickets, the h...
Resolved! Prevent duplicate asset tags and serial numbers
Is there a way to prevent duplicate asset tags and serial numbers in the Asset Management module?
Resolved! what is the difference between getElemet and getValue
What is the difference getElement() and getValue()? Please tell me with examples..
How to add accept and reject solution options in notification
How to build the email notification so that user will get email given below Incident is resolved Click here to accept Click here to reject Click here to view and if user clicks on accept the incident should get closed rejected the incident to wip...
Link to another Service Portal Page using Service Catalog Content Item
Hi! So we have a unique (maybe) and hopefully simple requirement of link a user to a Service Portal page via the Service Catalog. We have built a simple widget that helps us qualify a user's request. Specifically we want to add some meta tags to the ...
Move the state to resolve state when "Mark Duplicate" UI Action is selected
Hi in problem form there is a UI action called "Mark duplicate". It is used to cancel the current ticket when there is already a similar kind of problem ticket. When we click that button the state is moved to "Closed" state. Here we got the requirem...
Resolved! Decimal type field does not show decimal value.
Hi, I have a decimal field Payback period but it does not show decimal value. 19350/252 = 77.4 but it shows only 77. Client script for that is, Thanks, Vaishnavi
Resolved! length of an array
while executing the below, I am not getting the length of list. var inc = new GlideRecord('incident');inc.addActiveQuery();inc.query();inc.next();var list = inc.getElements()gs.print(list.length); showing output: undefined why? please explain..
How to create a report on additional comments or work notes not updated in last 7 days
I see there is a base report called "Incidents Not Updated for 7 Days", however, I am interested in creating a report on Incidents where there have been no additional comments or work notes in the last 7 days". Any ideas on how to go about creating t...
relationship and m2m tables
hi all, I wanted to know the difference between m2m table and relationship table since i am getting confused because both can be used to make related lists then what is the difference? Thank you
Resolved! client script g_form.getValue issue on referenced field hr_assignment_group
I am using a onChange client script to clear out values or change values in other fields on the form. I am struggling with how to get the display value of a referenced field if possible. the her_assignment_group is a reference to the Group table. T...
Resolved! Announcement widget on service portal, Summary of announcement is not shown until expanded.
Hi All, I have created a new Announcement and entered summary into it. But the complete announcement is not shown until it is expanded. How to make the complete announcement visible on load itself. Thanks
Resolved! Configure surveys
Please help with step by step instructions to follow for this question. Configure surveys As an Incident Manager, I would like to send user satisfaction surveys for every closed incident to assess how well the users feel their issues were ad...
what is the role required to archive record?
few users are archiving the records and i wanted to remove the option to the users Archive record. i want to know, which role should be removed to users that they can not access Archive record option there in incident list view
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