After a conversation with the Virtual Agent has ended, the message 'No Chat Agents Currently Available' shows in the contact menu/3 dot menu. See screenshot below. This is not correct. There are agents available. What seems to happen is that the op...
Hi All, Having a requirement that want to apply the Regular Expression to the field based on the condition through UI Policy in the order guide. having one variable set in the order guide in that the two variables are *First Name and *Last Name ...
I need to add a catalog item in a widget. If a user click on a link in portal, the catalog item has to open.
Hi All, I need to validate the name field in transform map for incoming data through excel sheet (Data Load) using Regular expression.The condition is- the name field should accept only numbers and dots in the following format. EX-1.0.001 I have ...
Response was not getting as expected in scripted rest API [Patch Rest API] When I am using the below code, I am setting response as "Sysid" then it was perfectly fine...but when I was the send response as number and short description then I was getti...
Hi all, I'm testing IntegrationHub, but having trouble figuring out how to use the "Process Jira Webhooks" subflow in a Flow Designer flow. Is there any detailed documentation on configuring JIRA Spoke flows specifically? My goal is to have a request...
Hi Everyone, I have a requirement that I need to show 'loading' message on "Opened For" field and make the field disabled/readonly until I get the response from script include. I have an onLoad client script to do this, PFB.I 'm able show the 'Loadin...
In Rest Message response I am getting "HTML" data instead of record data{JSON} like below screenshot.. Response In HTTP Header, I provided JSON only @Ankur Bawiskar
In service portal, how to show current loggedIn user Location and Temperature @Ankur Bawiskar
How do i make a message show on the agent workspace if a user who is selected in the caller_id field has their vip field checked on the user record. i created an on change client script (see below) It does nothing. I have tried unchecking the isola...
Hi All, I have migrated some update sets to the test environment but there is some name mistake in it , How can change that? Thank you in advance
Hello, Can anyone please explain what is the use of focus()? and also can you please look into the below code Code : function onLoad() { var a = $('IO:d0cc39e2d7532100a9bd1e173e24d489'); if (a)a.focus();} Actually, this was created long back but I di...
How to add colour to the check boz "Adobe acrobat" ?? Any thoughtful ideas
Hi We have requirement to copy attachment from sc_req_item to change_request. When user submits request with any attachment that attachment should get copied to related change request. How can we achieve that?
I have a requirement to add Workflow Stages to the Service Portal, so that non-ITIL users can follow a Request. There is an OOTB service portal widget called "Request Item Workflow Stages" that sounds exactly like what I want, but it doesn't work. ...
