I am making a GlideAjax call to check the phone_number on our locations table and ensure that the requestor is not entering any of those number in a field on a catalog item. I had it working if the requestor only enters numeric characters but I need ...
Hi everyone, we just found out that our system allows different incidents with duplicate incident numbers. This shouldn't be the case because it would have a huge impact on our process. How can we fix this to avoid future tickets to have duplicate nu...
When Notification requires an Event (event is fired)? while Record inserted or updated also sends the notification? What is the difference b/w event is fired & Record inserted or updated & triggered, when we apply each of them, please help me to und...
Hi Team, Few of our users reported that they are not able to view their tickets & its content in service portal page. Below are the links that they use. Upon troubleshooting I observed below things 1. the issue is not with Widget (as users with ITIL ...
Hi Everyone, I want to change the font color of the 'Additional comments' label and it's field value to Green in one particular notification. Pasted the screenshot for your reference. Which i highlighted in the below Post want to appear in Green co...
Hi Everyone, During some testing for ITSM processes I have noticed that the "Update Child Incidents" business rule is no longer working for Comment/worknote update nor for closure, The rule appears to still be in it's original state and I canno't se...
I am trying to populate value in right slush bucket on the basis of results from Script include. It populates the right slush bucket as expected. But when I submit the form, it shows mandatory field error for this List collector variable. However, i...
means what is the main purpose of data policies in servicenow
Hi Team , I have created 2 separate business rule after record get inserted or updated in to my custom table i need some validation and when that record get deleted i need some validation, I have created 2 separate Business rule First BR- When After...
Hi, if we are to rename a service offering, will the new name also take effect in the pre-existing Incidents and Request Items that had been assigned to the service offering under its old offering name? Are the Incidents and Request Item tables act...
Hello Everyone, We have created new custom field on incident form as 'Time_worked' with field type as duration We want that field to work similar as OOB field present on task time with timer field type, The requirement says field should track the ti...
Hi Guys, I'm trying to mirror all comments in SN incident to JIRA issue. I'm success with syncing comments from JIRA to SN, but I'm having issues implementing SN to JIRA. Seems that the comment is passed to JIRA when I click on test button in ...
Hi, I am getting an issue once user sends an email ServiceNow, it was ignored by headers " Reason(s): ignored headers" I have checked in the email address filter `but i could not find user email id to ignore if is coming from this address there no s...
I have created a catalog item in which i have added an attachment upload. now, i want that upload button to accept only .xlsm files. How can i do that?
I have a requirement to trigger sla escalation notification to requested for.
