Contextual Search Results

[Vasanth Pandia1]

Hello,

Today on Incident when we type something on Short Description, the related knowledge articles gets displayed below on the Knowledge Search results, this functionality we need to bring up on the catalog form. i.e. on a particular catalog form, we have a similar field related to short description, so when we type something on the field, the related knowledge articles needs to be displayed. Can someone please help us on how this can be achieved.?

Regards,

Vasanth

[Vasanth Pandia1]

Also Let me know what type that variable should be? is that fine if it is a Single Line Text?

[amlanpal]

Hi Vasanth,

Single Line Text is fine. I have test it my instance and is working properly. It is bringing all the related search result similar to Incident form.

I hope this helps.Please mark correct/helpful based on impact

[Vasanth Pandia1]

Hi Amlan,

Can you give a screenshot? so that i can see how the knowledge articles are getting displayed on catalog form.

Regards,

Vasanth

[amlanpal]

Hi Vasanth,

My Bad. I have forgot to mention last 2 steps earlier. Thanks for reaching me back!

I have just modified the earlier response with the added steps in order to keep it in a single place for reference. Please follow the newly added 2 steps and you are Done!

I hope this helps.Please mark correct/helpful based on impact

[Vasanth Pandia1]

Thanks Amlan, this worked.