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Activity Pack - EfficientIP

hi folks. i'm trying to integrate with IPAM tool - EfficientIP. understand that there's an activity pack for this. but is there any guide on how to start/setup the activity pack?

Creating a Separate Email Notification for a Specific Catalog Item

Hi everyone, I'm looking to create a separate email notification for a specific catalog item. Currently, we have a single notification for all catalog services. However, I need to customise the email notification text for one particular catalog item ...

BobbyM by Tera Contributor
  • 279 Views
  • 2 replies
  • 0 helpfuls

Resolved! restrict closing change requests to change_manager role

i need help. i was tasked to restrict closing change requests to those with change_manager role but i cant seem to get it right.  function onCondition() { // Get the current user's roles var userRoles = gs.getUser().getRoles(); // Check if the user ...

RBlor by Mega Guru
  • 412 Views
  • 4 replies
  • 1 helpfuls

Missing Review Record Button RITM on CSTASK

 Hi Community, my names Sugiyanto from Indonesia. this is my first post on now community. My case : when I open SCTASK, I change RITM number become Read Only, but after this changed, the icon review record is disappear.  question is how to set RITM n...

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sugiyanto by Tera Contributor
  • 244 Views
  • 2 replies
  • 0 helpfuls

How to use "Record" workflow activity?

Hi Team,How to use "Record" activity within workflow?Im trying to record voice conversation between user and agent over the "Call Center" workflow? Existing workflow has a activity call "Forward to Notify Client" which connects the end user to the ag...

Default email id is not showing in CC

Hi All,I have created one Email client template to add 2 default email ID in CC base on 2 conditions. That 2 Email Id is showing as per condition in CC but the problem is that The Id I put in CC they are not getting an email after clicking on send bu...

keval3 by Tera Contributor
  • 210 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to make default filter on slush bucket not editable by users ?

Hello all, I have this default filter on a slush bucket, the problem is when users are editing the slush bucket, they have the ability to change the filter which could make unwanted data appear in the the bucket.     Is there anyway to limit the abi...

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Amin by Tera Expert
  • 2245 Views
  • 7 replies
  • 1 helpfuls

Resolved! Request number on order status is not clickable

Hi All, I am having an issue where Request Number after submitting the request is not clickable on order status page(attached screenshot).Has anyone experience this, any fix to it?Appreciate your help on this. 

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Naushad1 by Tera Contributor
  • 412 Views
  • 2 replies
  • 1 helpfuls

Report times Assignment Group

Olá, bom dia.Gostaria de saber se é possível criar um relatório que demonstre os grupos e o tempo que cada um atuou em um incidente. Hi, good norming.I would like to know if is possible create a report times of each assignment group in Incident.