In Requested item, current stage name is not getting updated. How can I get that working?
Hi, Current Stage Name is not getting updated. It remains in requested state only. Even when the request is closed.How can I get this working? Thanks,Vaishnavi
Forum Posts
Need to trigger repair SLA UI action from server side on Schedule change in the SLA definition.
Hello Everyone, I have a requirement to Automate this Repair SLA functionality which is currently an UI Action on Task Table written on client side. (https://your_instance.service-now.com/sys_ui_action.do?sys_id=11b42ea8c3b2310056f1f71a54d3aec0&syspa...
Is there a way to automatically close an outage record when an incident is resolved? Or at least open the associated outage record when resolving so the user can click the End Outage Now link?
When we open a Major Incident (A button on the incident form), this triggers an outage record to open and the user will click start outage now. We are trying to either update that outage record with the resolved time when resolving the incident or o...
doesn't have the "orders" option
Team,One of the user not able to see Order button on Portal I tried comparing role who can see that order button , after giving all roles ,which having his Team mate (who can see the button )still he is not able to see...what can be done here .
Show hardware asset list of logged in user on service portal using Menu Item
Hello all I am trying to fetch the hardware asset data of logged in user on the service portal using menu item functionality but it seems not working kindly help/assist Please refer the below screenshot Server script code - // Maximum number of e...
Change Calendar Weekly View
Within our company we make use of the change calendar quite a bit, and i'm having a bit of trouble figuring something out. I made that change calendar public, and have created a guage on the ITIL homepage for displaying the calendar upon logging in t...
Resolved! How to modify the Standard Change task short description ?
Hi everyone,We use the default ServiceNow Change Flows. When we create a Standard Change, 2 tasks are generated for the implementation step (Flow "Change - Normal - Implement", subflow "Change - Implementation tasks").Unfortunately, our users are Fre...
Transform map script is not working on target field
Hi All, I have written a script on transform map field mapping as below to get the displayname in return to update the Model ID field in CMDB here I'm trying to update the display value in target field but it's returning blank my script: answer = (f...
Start timer field when the status change to awaiting vendor and Track it under sla
Hi Team, I have a requirement where when a incident move to awaiting vendor , timer start and once 23 hour (considering 5 Business Day schedule) one notification trigger to agent that 1 hour left to change the status to active after 24 hour other ...
Resolved! UI Page hide or show field based on option select
Hi All , I have a ui page as below . I have a requirement when I select "User" from the dropdown User field should be visible and if I select " Group" then group field should be visible . Below is my code , can somebody help on this <?xml ...
Test variable values which are not present in dropdown using ATF
In one of my test case I have a use case where I want to test the field "state" does not show the value "in progress" in dropdown options available and can show the rest of values such as "open, cancel, close". What step I can use here?I tried set fi...
Export to PDF is reverting to blank page
When i export the particular form it is reverting to blank page.I am checking the properties actually but i couldn't get the logic so please help me out, what should be checked and how can i solve this Export to PDF problem.
How to pass description value to objects and then push to array
Hi Team,convert description value into objects and then push to array.In the format of [ {Incident : INC0010014, Affected User : Abraham Lincoln, Priority : 2 - High, Assignment Group : Application Development},{ Incident : INC0010020, Affected User ...
O365 deprecating webhook in Teams - Affecting the "Post Incident Detail" MSTEAMS Action in flow
We have built some functionality using the MSTEAM "post incident detail' OOB Action in Servicenow Flow designer to post incidents to the relevant Teams Channel based on the relevant webhook configured for a channel in teams.We recently got a notifica...
Passing information from the Service Portal to a catalog item/Request Ite,
Im trying to figure out how to pass information from a text box from the approval widget to a ticket (REQ/RITM/INC). I have read all the forum posts and was able to get the text box added to the HTM code, however I can for the life of me figure out h...
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