Contextual Search Results

[Vasanth Pandia1]

Hello,

Today on Incident when we type something on Short Description, the related knowledge articles gets displayed below on the Knowledge Search results, this functionality we need to bring up on the catalog form. i.e. on a particular catalog form, we have a similar field related to short description, so when we type something on the field, the related knowledge articles needs to be displayed. Can someone please help us on how this can be achieved.?

Regards,

Vasanth

[amlanpal]

Hi Vasanth,

Glad it helped you.

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[Vasanth Pandia1]

Hi Amlan,

As mentioned in my screenshot related Incident, can we get the related search results dialog box? so that when we open that all the related knowledge articles need to be displayed.

[Vasanth Pandia1]

Also if possible can we get the Preview and Attach option as well?   Once we click on Attach button, the article should be attached to the Requested item.

[amlanpal]

Hi Vasanth,

Unfortunately, I don't have the answers for your last 2 additional questions at this moment. If I find any solution, will let you know.