Contextual Search: Show only catalog items based on a query & articles from a specific know. base

[Tomi Corigliano]

Hi,

I would like to use contextual search as follows in a record producer:

• Show only catalog items with a specific query (all catalog items where 'Meta' starts with dwp)
• Show only knowledge articles from a specific knowledge base

How can I achieve this?

[Tomi Corigliano · Accepted solution]

For the knowledge base/articles I was able to find the solution:

Search context > Tab Resource Configuration > Open knowledge > Open Condition

Value must have the following value:

kb_knowledge_base=<sys_id of the knowledge base>

By applying this property, only articles from that knowledge base will be displayed in the contextual search results

[Tomi Corigliano]

I still need to find to filter the displayed catalog items

[Tomi Corigliano]

See Solved: Re: Contextual search: Filter Configuration for ca... - ServiceNow Community for filtering on Catalog items