Access to ServiceNow

[Diana Yazmin]

Hello experts,

Is it possible to configure a user so that they can access servicenow without a password? 

Thank you for support

[AnveshKumar M]

Hello @Diana Yazmin 

There is no way you can allow a user to access ServiceNow. The only exception is public APIs (APIs with no authentication), and they need to be accessed over REST or SOAP protocols, they won't give you access to ServiceNow UI.

You can implement SSO for auto sign-in from the connected devices.

Please mark my answer helpful and accept as a solution if it helped 👍✅

[Randheer Singh]

Hi @Diana Yazmin , Could you please share your use case before I can recommend an approach? Using time-limited authentication and digest authentication users can log in without needing to enter the password.
Thanks,

Randheer

[Diana Yazmin]

Hi Randheer,

Thank yo for support; to access ServiceNow, another system already validates the user's authentication in advance, so it is not necessary for the user to register their credentials again. 

Regards

[Randheer Singh]

Hi @Diana Yazmin ,
You may want to use time-limited digest authentication for your use case. You can show a link to already authenticated users in the 3rd party portal. Upon clicking on the link, users will be able to access the ServiceNow instance without needing to provide credentials.

https://docs.servicenow.com/bundle/utah-platform-security/page/integrate/single-sign-on/concept/c_Di...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1186365

Thanks,

Randheer