Contextual Search: Show only catalog items based on a query & articles from a specific know. base

Tomi Corigliano · ‎12-20-2023

Hi,

I would like to use contextual search as follows in a record producer:

Show only catalog items with a specific query (all catalog items where 'Meta' starts with dwp)
Show only knowledge articles from a specific knowledge base

How can I achieve this?

Tomi Corigliano · ‎12-21-2023

For the knowledge base/articles I was able to find the solution:

Search context > Tab Resource Configuration > Open knowledge > Open Condition

Value must have the following value:

kb_knowledge_base=<sys_id of the knowledge base>

By applying this property, only articles from that knowledge base will be displayed in the contextual search results

View solution in original post

Saurabh Gupta · ‎12-20-2023

Hi
You can update your search sources.

Thanks and Regards,

Saurabh Gupta

Tomi Corigliano · ‎12-20-2023

Thank you for your reply.

However, I don't see the link between Search Sources and Search Context, which you need for the contextual search.

Dr Atul G- LNG · ‎12-20-2023

Hi @Tomi Corigliano

Please update the search sources here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Tomi Corigliano · ‎12-20-2023

Thank you for getting back to me.

However, I forgot to mention that it is on a record producer level. What you're suggesting impacts the entire service portal.