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08-19-2022 07:08 AM
In one of the catalog items, I am displaying KB articles using contextual search based on the questions selected in a variable. I want the contextual search to run on HR Knowledge Base instead of all knowledge bases.
How to achieve this?
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08-20-2022 11:24 PM
Hi
- Determine the encoded query for knowledge base they want to use as the filter. (for example, kb_knowledge_base=ff63da309390120039375562967ffbec)
- Navigate to the Contextual Search > Search Contexts module, and select the Search Context you want to modify.
- On the Search Context Resource Configuration tab, they need to select the Resource Configuration they want to modify.
- On the Search Resource Context Properties tab, select the Resource Context property to modify. It should be a Condition Resource Context Property.
- On the Resource Context Property, you fill in the Value field with an encoded query to restrict the knowledge base to the desired knowledge base.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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08-20-2022 11:24 PM
Hi
- Determine the encoded query for knowledge base they want to use as the filter. (for example, kb_knowledge_base=ff63da309390120039375562967ffbec)
- Navigate to the Contextual Search > Search Contexts module, and select the Search Context you want to modify.
- On the Search Context Resource Configuration tab, they need to select the Resource Configuration they want to modify.
- On the Search Resource Context Properties tab, select the Resource Context property to modify. It should be a Condition Resource Context Property.
- On the Resource Context Property, you fill in the Value field with an encoded query to restrict the knowledge base to the desired knowledge base.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep