Hi,I'm setting up software asset management and SCCM is the source. I'm using the 2012 r2 plugin and everything seems good except the Software Usage (cmdb_sam_sw_usage) table isn't getting populated. Looking at the wiki, it says SCCM can populate...
Hello, We are in the process of implementing IT Asset Management. We looked into ServiceNow Discovery and it has all of the asset management discovery capabilities that we need, unfortunately the tool is out of our price range.We are looking into set...
We have a concern that, will the System Log table [syslog] and Deleted Records table [sys_audit_delete] be clean up by Service Now periodically, or will these two tables keep growth?
Hi All,When using an onChange client script for example a true false field, how do you make it revert back when the value has been changed back to its original.As it stands my script will work but wont revert back when the value has changed back to w...
On Time Cards, when is the time card 'Processed'? We've seen when the time card is approved, it can go into a Processed state or stay in an Approved state. Unable to see when, why, how it is happening.
I think the answer is "Yes", but I'm just looking for a quick confirmation. When I impersonate a user, I am logging in AS THEM. So, any changes I make (e.g. starring an item, adjusting visible columns) would show up after they log in, right? I was ho...
I have data preservers set up in DEV for the Bookmarks (sys_ui_bookmark) table and my bookmarks were still overwritten. I followed this http://wiki.servicenow.com/index.php?title=System_Clone#Optional_Tables_for_Data_Preservation and the bookmarks we...
Hi,A tag is created with no owner and some label entries. It has a particular group specified.Now that tag is duplicated each day in tag table. Every day 3/4 tags are getting created with the same name in tag table(system definition->tags) and duplic...
Hi all, we have done the SCCM2012 integration. So far so good. The scheduled import is every 4 hours. Unfortunately, it looks like when the Import is kicking off, that the MID Server is not ready for the Computer Identity call and gives me an error w...
We're wanting to track all incidents for whether SLA was met.When techs create an incident and mark it resolved without saving first, the SLA is not attached, and hence not measured in reporting.Is there a way to have the appropriate SLA attach to an...
Hi all,I need to create several widgets that display incidents filtered by region. The presets that I can add only filters by user and incident status but in that case the user it ´s the same for all regions.Thanks in advance
How do you show line break while using Annotation, For example if I want to number static information on a form
Hi,Was wondering if anyone has had an issue where a user may be using the instance as normal and then suddenly clicking on anything else stops working.If you open a new tab it just stays as a blank screen.This is due to the session appearing to still...
I am looking for system/server configuration of my servicenow instances like how many CPU cores,CPU Speed,RAM etc. I have searched stats.do page and servicenow performance page but I am not able to find this information. Can anybody please guide me o...
hi every one,I am new in service now could any one let me know the best way to debug business rule in snow.
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