My understanding is dates and times are stored in UTC and when retrieving dates via SOAP I am getting the date in the expected UTC offset. However, when I update a record with a Date and Time passing UTC, the value is altered (see below). It appears ...
Hi,I'm having an issue correctly modelling our Services in Service Now. Our scenario is that we support both internal and external clients.The scenario we have, which I'm sure isn't that uncommon is:Generic Service (e.g. Web Hosting)Different variant...
Has anyone implemented maintenance window agreements and schedules in ServiceNow?My company would like to put all of our maintenance window aggreements that currently sit on a SharePoint site and put them in ServiceNow. What is the best way to go abo...
I would like to pull a report (list) where I want the incidents where an email was sent or received, Is that possible? If yes then how?Thanks in Advance!
Hi all,I've got a bit of a puzzle on my hands: we are working on tracking when users have recurring issues based on an incident's categorization over a period of time and we would like some sort of report or chart that could be used as a dashboard to...
Hi All,I'm looking for a little guidance - i hope you can help We have a 3rd Party who handle some of our Hardware Service Requests. They just have a basic view where they are able to see Tasks assigned to them. They have just the one custom buil...
I have a requirement to pull the caller's assets as a list and also have the ability to be able to search all assets in case the caller is reporting an issue with an asset not assigned to him. i created a script include to pull the assets for the use...
The Activity Formatter as of today is primarily geared for a text-only discussion, but it is possible to embed small snippets of HTML inside of the activity detail of any given ticket. This can be done by surrounding each HTML snippet with encapsulat...
I recently put extended a solution from Mark Stanger (Crossfuze) on his blog called http://www.servicenowguru.com/system-definition/group-managers-manage-group-members/. The difficulty I came across was that I needed to allow a manager of any parent ...
I am trying to setup SLA's based on CI. I found in the form layout that there is an override where you can override other SLA definitions which would be our default. I also found that you have to turn on Run the 2011 SLA engine asynchronously aft...
My company is in the beginning stages of adding all of our active contracts into the Contract Management Module. Right now, I am working on trying to get all of our SW/HW Maintenance Agreements and their corresponding POs into the system. We create P...
We have implemented incident and project management modules and are just starting to use the defect management one. We have made a global decision (not sure if is the best one, but a decision none-the-less) to not put incidents from projects that...
Scripting is still a very new to me.... that being said does anyone have scripting (or a different way) to prevent the requester of a change request form from being included in the list of approvers. On occasion the requester of a change request is a...
I am unable to display error messages on list edit for tables.I want to show error message like we ususally do using client script or business rule.I have tried using gs.addInfoMessage in business rule.But it lasts only for few seconds and if I updat...
