copy attachments from incident to knowledge

[Thej1]

Hi,

Created a knowledge article from an incident is resolved. (without plugin)

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

But we also want to copy attachments too.

I wrote a BR, but it is not working. Could you please help me with this ?

Thanks

@Amit Gujarathi @SANDEEP28 @Community Alums @Arpan Baishya @Mark Anderson @Mark Ma @Kieran Anson 

[VaishnaviShinde]

Hello @Thej1 ,

Please add below code.

 var scTask = new GlideRecord('sc_task'); // Add your table name
    scTask.addQuery('sys_id', current.sys_id);
    scTask.query();
    gs.info('Sctask Count before insert br:' + scTask.getRowCount());
    if (scTask.next()) {
        GlideSysAttachment.copy('sc_req_item', scTask.request_item.sys_id, 'sc_task', scTask.sys_id); // Change the table name and record sys_id as per your requirment
    }

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde

[Arpan Baishya]

Hi @Thej1,

Consider using Flow Designer in this regard. You can define a record-based trigger with the necessary table name and conditions. Then, you may use Attachment-related actions such as Get Attachments on Record (getting the count and list of attachments) and Copy Attachment (place this action inside a For Each loop) in order to copy attachments from Incident to Knowledge.

Let me know if this helps.

[Kieran Anson]

Agreed, this is the most maintainable approach. Below Flow is an example and took less than 5 minutes

[Thej1]

Hi @Kieran Anson ,

In the 5th step, i kept source attachment record as like this.

It is throwing an error in the execution as 

Could you help me with this ?

Thanks