copy attachments from incident to knowledge

[Thej1]

Hi,

Created a knowledge article from an incident is resolved. (without plugin)

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

But we also want to copy attachments too.

I wrote a BR, but it is not working. Could you please help me with this ?

Thanks

@Amit Gujarathi @SANDEEP28 @Community Alums @Arpan Baishya @Mark Anderson @Mark Ma @Kieran Anson 

[Kieran Anson]

You've specified the incorrect data pill for 'source attachment'. It should be the attachment record from the for-each loop

[Thej1]

HI @Kieran Anson ,

Did i specify the correct data pill for get attachments ?

[Kieran Anson]

For Get Attachments on Record you don't need to specify the file name (as you want all attachments). For the source record, it needs to be the pill Trigger - Record Created > Knowledge Record > Source Task

[Community Alums]

Hi @Thej1 ,

Please go through this thread: https://www.servicenow.com/community/itsm-forum/how-to-copy-attachments-from-incident-to-problem/m-p...