Copy change details in the change task
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‎09-30-2024 12:46 AM
Hi All,
I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.
Please help in this.
Thanks,
Sam
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Change Management
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‎09-30-2024 02:18 AM
Hi @Samiksha2
It is configured in change properties, add the dates fields here
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎09-30-2024 02:31 AM
@Dr Atul G- LNG it is not working. Even short description and description is not copying from Parent change.
Thanks,
Sam
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‎09-30-2024 02:32 AM
Hi @Samiksha2
Did you try on new change?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎09-30-2024 02:34 AM
Yes @Dr Atul G- LNG .
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‎09-30-2024 02:37 AM
@Dr Atul G- LNG ,
Change task Planned start date and end date(planned_start_date and planned_end_date) field name is different from the change request(start_date and end_date).
Thanks,
Sam