Copy Email Template to work note

[Siddhi5]

Hi,
I have following requirement:
When an email is sent from a new client template then the email content should be copied into work note of that incident record.

[Sonu Parab · Accepted solution]

Hi,  Create After insert Business rule on sys_email table.

--> Add following condition - Target table is incident
--> Use below script to copy the content in the work note.

var rec = new GlideRecord(current.target_table);
rec.addQuery('sys_id', current.instance.toString());
rec.query();

if (rec.next()) {

rec.comments = '[code]'+current.body+'[/code]';
rec.update();
}