QUESTION RELATED TO MAIL SCRIPT

[adityahubli]

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

            var grp=current.assignment_group;

            var gr=new GlideRecord('sys_user_grmember');

            gr.addQuery('group',grp);

            gr.query();

            while(gr.next())

            {

                email.addAddress('cc',gr.user.email,gr.user.first_name);

            }

            email.setSubject('Incident Assignment!!!')

            email.setBody('New Incident has been assigne to your '+gr.getDisplayValue('group'));

            email.setReplyTo(gr.user.manager.email);

template.print('Hello This isbfjbjsdgjm');   

          // Add your code here

})(current, template, email, email_action, event);

first time when I run this script without template.print() method notification didn't got  send but when I

added template.print() in code then notification get send , why without template.print notification get send ?

[Ankur Bawiskar · Accepted solution]

@adityahubli 

Hope you are doing good.

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[palanikumar]

Hi,

template.print has the actual Body of email. It might not have sent since it was empty

[RaghavSh]

@adityahubli I do not think template.print is required in your case. How did you call this in your notification body?

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_le... 

Check this SN docs example, for adding CC , template.print is not required.

Also, I checked on OOB instance the scrips for adding cc or BCC are not doing template.print.

If you are setting notification body correctly in your notification, template.print is not required in mail script.

[RaghavSh]

@adityahubli Did this answer your query?

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@adityahubli Thanks for marking the solution helpful. You can mark all relevant answers correct for benefit of other users.