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02-28-2025 05:21 AM
All,
We are having an issue with copy change - if we copy an expedited change it all works except for the change type. It defaults to normal.
Has anyone else seen this issue and know how to fix?
We are on the Xanadu release if that helps.
I have searched and cannot find anything and really not sure when this issue started...
Any suggestions are appreciated.
Rachel
Solved! Go to Solution.
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03-05-2025 04:34 AM
I opened a case with ServiceNow - to resolve this issue, we needed to install the ITSM Roles plugin which assigned the sn_change_write and sn_change_read roles
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02-28-2025 05:24 AM
It looks like you have a custom change type: Expedited. You can follow the UI action with OOTB and then correct it. You can use the change properties as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-28-2025 06:53 AM
I believe the issue is being caused by the model field but can't quite figure out what is happening. Also, 'expedited' in our instance was renamed from 'emergency.'
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02-28-2025 08:06 AM
Yes, if that’s the case, it could be the reason, as there is some backend code that works based on the model as well.
Better create a new model and dont touch any thing on exiting model.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-28-2025 08:50 AM
I have one role that cannot see the model field on the change request table. I've looked at ACLs, business rules etc. and cannot figure out what is going on... Any suggestions?
