Copy Expedited Change to Normal Change Defaults Type to Normal

[rachelconstanti]

All,

We are having an issue with copy change - if we copy an expedited change it all works except for the change type.  It defaults to normal.

Has anyone else seen this issue and know how to fix?

We are on the Xanadu release if that helps.

I have searched and cannot find anything and really not sure when this issue started...

Any suggestions are appreciated.

Rachel

[Vishal Jaswal]

Hello @rachelconstanti  If you can share screenshot of your expedited model and Type field's default value and choices then that would help to identify further:

Some important points:

Change properties to include type in the copied attributes:

The Copy Change UI Action with Form context menu as true is out-of-the-box and so is it's script include.

[rachelconstanti · Accepted solution]

I opened a case with ServiceNow - to resolve this issue, we needed to install the ITSM Roles plugin which assigned the sn_change_write and sn_change_read roles

[Dr Atul G- LNG]

It was not installed earlier? A good learning for the future.